Job Location:
USA | NY Corporate Office | New York | New York

Want to deliver the Ultimate Chocolate Experience?
Click “Apply” to get a taste of how sweet a career at Godiva could be.


The Sr. Manager, HRIS reports to the Global Head of Total Rewards & People Services and leads the Global Human Resources Information Systems team while working cross functionally with Information Technology and Human Resources professionals globally.  This role will be the bridge between IT, HRIS systems (such as Workday – global, ATS and LMS, ADP), and Human Resources

The Sr Manager, HRIS is responsible for developing and executing a technology strategy and integration roadmap to operationalize efficient and effective HRIS solutions/platforms, while meeting the needs of both global and local Human Resources functions. They are responsible for managing the design and successful delivery of HR transactional processes and reporting as well as leading the progression of the function and broadening the scope of services provided.   


  • Work collaboratively with HR Business Partners and HR Leadership teams globally; Contributor in solution/process improvement recommendations. 

  • Provide leadership for the evaluation, configuration, and deployment of the Company’s global HRIS solutions. 

  • Manage the implementation of new functionality including determining stakeholder and business value, requirements gathering, testing, roll-out, and ensure end-user training and adoption. 

  • Streamline end-to-end processes; transformation agent responsible for ensuring the continued improvement of HRIS service delivery 

  • Take the lead in managing all vendor relationships for HR applications and solutions; manage existing contracts and participates in negotiations during the RFP and vendor selection process 

  • Build and develop stakeholder relationships with the ability to keep them engaged, responsible and dedicated in working toward deliverable goals and objectives. 

  • Ensure the use of technology solutions are in alignment with HR goals across all business units and regions. 

  • Thorough understanding of the HR function and understanding of how systems enhance it. 

  • Maintain knowledge of current trends and developments within functional area of expertise, solid understanding of best practices across industry. 

  • Develop and maintain budget within fiscal guidelines. 

  • Deliver accurate and timely service to the broader HR team and to continually drive for improvements. 

  • Act as liaison between the broader HR team and the HR Operations team to ensure that HR services are aligned with internal client needs, i.e. compensation and benefit deliver, recruiting, new hire processing and employee complaints/challenges.  

  • Assist with resolving issues related to services and deliverables provided to internal customers. 

  • Maintains a high level of confidentiality when researching and resolving customer concerns. 


  • Well-developed interpersonal skills – ability to communicate professionally (oral/written) 

  • Work effectively in a multi-national team environment, interface with all levels of the organization and lead/influence cross-organizationally with and without direct authority. 

  • Attention to detail and commitment to delivery of quality/accurate work products. 

  • Logical reasoning and problem-solving skills to troubleshoot issues. 

  • Strong analytics and data reporting capability 

  • Highly motivated individual with a strong customer service orientation.     

  • Strong work ethic – sense of urgency and ability to prioritize requests; ability to multi-task and to work efficiently under pressure to meet deadlines while producing timely and accurate deliverables. 

  • Ability to understand complex data and to work in a dynamic environment with time constraints. 

  • Deep understanding of HR processes, HR systems and how systems interface. 

  • Able to collaborate in a team environment and to work independently. 

  • High standard of ethics, integrity, and professionalism across all levels of the business. 

  • Exceptional computer skills and proficiency with HR systems, MS Office; experience deploying and/or operating within a Workday HRIS and SAP Litmos Learning Management System environment a plus must 

  • General Human Resources knowledge; ability to understand business operations and how to apply HRIS strategy to drive performance outcomes. 

  • Ability to work in a fast-paced environment, manage multiple projects and handle pressures of turning around results quickly. 

  • Minimum education:  Bachelor’s Degree with Major in Computer Science, Information Systems, Business Administration or Human Resources preferred.

  • 5 years minimum HRIS experience. 

  • Prior working experience in a multinational organization, preferably U.S. based and matrix organization. 

Godiva and affiliates, is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

Search Firm Representatives please read carefully: 
Godiva is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at Godiva via-email, the Internet or directly to hiring managers at Godiva in any form without a valid written search agreement in place for that position will be deemed the sole property of Godiva, and no fee will be paid in the event the candidate is hired by Godiva as a result of the referral or through other means.