Overview

Job Location:
Hammersmith

Mandatory Training Manager

Our Colleague Experience department is looking for an E-Learning & Training Specialist to join their team.  This role will own the learning part of the Workday system and be responsible for the governance, implementation, design and maintenance of training across all Harrods business areas. 

As we celebrate this momentous anniversary year, now more than ever, it’s an exciting time to join the Harrods Team. Whether you’re a recent school, college or university leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.

About the Role

As the E-Learning & Training Specialist, you will have ownership of mandatory training across the whole of Harrods. This is a really exciting opportunity to bring your learning and development experience into a brand new role for our Colleague Experience team.

The E-Learning and Training Specialist responsibilities will fall, mainly, into these areas:

  • Leading training deployment at Harrods – shaping training governance, approaches and solutions for Harrods. 
  • Full ownership of the Harrods annual business-wide Mandatory Training campaign.
  • Partnering with SMEs to implement role-specific training.
  • You will be the ‘go-to’ subject-matter-expert for Workday Learning at Harrods, including its use, library and topics, as well as regularly partnering with the Workday team. 
  • Designing engaging e-modules/digital learning resources that transfer knowledge and skills for mandatory training, role-specific training, learning and projects, as well as considering quality assurance. 

About You

You will have experience and knowledge of Workday Learning and have a strong understanding of adult learning principles & instructional design methodologies. You will have proven experience in instructional design, curriculum development, and training delivery, and have familiarity with regulatory requirements & compliance standards related to mandatory training (e.g., safety training, DE&I training, sexual harassment prevention).

You will also have:

  • Strong influencing skills, excellent communication and presentation skills.
  • The ability to work collaboratively across departments and levels of the organization.
  • Strong organisational skills with the ability to manage multiple projects simultaneously.
  • The ability to work at pace and always think about what is best for the business. 

About Us

Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this – and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you’ll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Additional Information:

Time Type:

Permanent

Department:

Learning & Development (Cara Burgess)