Overview

Job Location:
Bedford

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Here at Howden Group Holdings, we are transforming the way we deliver HR services to our business and this is an exciting time to join our evolving HR function as we look to drive commercially aligned and strategic HR support to our stakeholders.

You will role model HR best practice; establish credibility and trust with stakeholders at all levels; support innovation through advising, informing, challenging and facilitating discussions with the business and HRBP’s in equal measure on a wide range of issues – all in the context of a rapidly evolving and growing business.

HR Employee services embeds centralised HR focused activity, across HR and L&D, the Team Leader role supports the HR Operations for Retail but retains a close partnership with Group HR Employee Services, to ensure alignment to best practices, standardisation and enhancements to Workday.  Their focus will be delivering a high quality, accurate and consistent service to the business across the employee lifecycle.

The Team Leader role will deliver an exceptional people experience that attracts, grows, engages and retains the very best people, creating an environment, which enables our people to thrive and do their best work, understand client needs, build confidence to deliver operational excellence.

Role responsibilities

  • Put clients at the heart of our approach, ensuring they receive a consistent and professional experience every time.

  • Manage the daily workload and tasks effectively through Workday and Workday Help, to meet and where possible exceed expectation on service and SLA.

  • Supporting the development of a high performing team, through induction, training, one to ones and objective setting.

  • Ensuring the team are trained to meet role requirements against defined training plans to ensure consistency in approach.

  • Maintain accurate and legislative policy, process, letters, email templates and documentation.

  • Produce and analyse value adding management information to manage workload, productivity, accuracy and overall team performance.

  • Contributes to wider projects and initiatives within HR, driving process improvements, automation and efficiencies.

  • To support the annual audit programme, ensuring controls are in place and processes are followed to provide online audit tracking and reduce risk on the business.

  • Establish work-checking mechanisms to check the quality of documentation and system updates.

  • Support the annual calendar of events and ad hoc projects, ensuring resources and processes are in place to meet expectation (e.g. annual salary review and M&A).

  • Manage escalations and make decisions on requests which are outside of process or policy, works with the business to outline and manage risks.

  • As an advocate and expert on Workday HR, guiding and supporting people.

  • Works collaboratively and seamlessly with Payroll to meet payroll deadlines.

  • Delivers as one team with the HR centres of excellences, HRBP, HRIS, reward, change, payroll, learning and recruitment teams.

  • Works within DPA / GDPR guidelines, managing people data requests and the confidentiality of data.

Key requirements

  • Team Leader experience, able to motivate and influence a team to be at their best.

  • Excellent HR Administration, organisational and data entry skills with strong attention to detail

  • HR Shared Services background (essential).

  • Workday system experience (essential).

  • Proven understanding of end-to-end HR processes, policies and procedures.

  • Ability to identify and resolve potential problems or issues and take necessary actions to prevent them from developing.

  • Proactive and practical approach to problem solving with the ability to identify areas for improvements in process, services and ways of working.

  • Highly organised with ability to plan, delegate prioritise and multitask daily workload.

  • Able to train team members to improve performance and develop skills.

  • Works well in a demanding, fast-paced environment, managing conflicting demands, with excellent task and time management skills.

  • Ability to work within a team and on own initiative, providing support to team members and where needed.

  • Strong relationship building and influencing skills, a role model to others.

  • Problem solver with resilience, initiative and ability to challenge the status quo.

  • Smart pragmatic and positive approach, able to build trust and offer proactive solutions.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

  • Our successes have all come from someone brave enough to try something new

  • We support each other in the small everyday moments and the bigger challenges

  • We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent