Job Location:
Gurugram, HR

SME – HR Direct, HRIS

About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of more than 93,000 as of September 30, 2019. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

What this job involves:

  • Hands on experience of working on HR applications like Workday, Fusion, PeopleSoft along with case management/ticketing systems like ServiceNow, Pega etc.
  • Manage process training/team trainings which includes new hire sessions, knowledge transfer session and process update sessions.
  • Resolve Tier 1 queries and transactions related to core HR processes
  • Good Understanding of Location creation and System Security process.
  • Hands on experience required on Mass uploads and EIB validations.
  • Expertise required on Global Compensation Audit.
  • Expertise required to create process maps and SOP changes.
  • Required good communication skills, excellent at removing impediments and breaking down complex tasks into simple easy to complete milestones, willing to jump in and solve problems regarding global process.
  • Managing employee benefits/leaves on Workday and timesheets.
  • Maintaining data in Workday pertaining to employee life cycle such as Location creations, security roles assignment and correction requests.
  • Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex queries.
  • Ability to complete volumes as per the requirement with the help of team.
  • Work as a Subject Matter Expert to resolve all the queries of Global Team Members.
  • Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue
  • Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards.
  • Handle escalations from process partners, HRs and provide RCA plan to your Team Lead
  • Take Ownership of deliverables and put it in action in absence of Team Lead
  • Own Quality Check process on the Key/Critical HR transactions processed by team as defined in the Quality framework.
  • Required sharing the assignment group status time to time.
  • Multi-Tasking meeting established deadlines and effectively, professionally collaborating and communicating with others.
  • Conduct root cause analysis for key issues, supported by CRM data, advising management of trends or patterns
  • Managing, building and maintenance of a Knowledgebase for Case Management
  • Provide continuous feedback to peers, Leads and HR partners about internal employee service trends and opportunities to improve
  • Ownership of client calls with the Asia Pacific process partners on a regular basis and ensures required documentation
  • Update/Review SOP’s and Process Maps of related HR processes and work closely with team and Content Owners to ensure all documents are up to date
  • Review, Analyze, and Escalate complex queries to appropriate owners (inside or outside of HR)
  • Ability to challenge the status quo and implement process improvements to enhance the end user and HR partner experience
  • Translate complex technical concepts and terms into practical business applications

Key Skills

  • Demonstrating excellent understanding of core HR management practices, processes, procedures, and policies
  • Knowledge of Case Management tool an added advantage, preferably ServiceNow
  • Excellent verbal and written communication skills
  • Knowledge on MS Office Suite skills (Word, Excel, Outlook), with excellent command on Excel, PowerPoint, and Word.  
  • Previous experience with any HR system/platform/technology is preferred with Workday as must
  • Highly Organized and Self-motivated
  • Need to perform other job-related duties as assigned.
  • The position requires work schedule flexibility including some after-hours work, if necessary, to meet customer requirements.
  • Ability to work in a fast-paced environment with constant deadlines
  • Bachelor’s/Master’s degree in Human Resources or other related field
  • 4-5 years of experience in HR or client services role preferred

Sound like you? In this role, your key responsibilities will include:  

  • Highly Organized and Self-motivated
  • Ability to work in a fast-paced environment with constant deadlines
  • Excellent Customer service skills using efficient processes
  • Proactive in achieving results and seeking improvements
  • Highly Employee and Customer centric  
  • Excellent teamwork interaction and orientation                
  • Attention to detail and ability to work towards tight deadlines
  • Ability to adapt and drive change to derive efficiencies/productivity        

Result oriented with the ability to manage competing priorities and multiple stakeholders

What we can do for you:                                                                                                                 

At JLL, We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.