Overview

Job Location:
Cleveland, Ohio

Summary

We’re looking for an excited, highly motivated professional to dive in, contribute, and impact the learning and development programs as our next Training Specialist. This role is perfect for those interested in learning and organizational development and willing to quickly learn and grow within our Human Resources team! The Training Specialist serves as the Learning Management (LMS) expert and go-to partner across all channels at JOANN, supports our learning & organizational development programs, coordinates activities and events, designs and leads field leader onboarding, oversees Omni Fulfillment Center (OFC) orientation and training tracking, and collaborates with leaders across the company to provide sound technical training materials. This person should be excited to pitch in wherever needed – on projects big and small, learn different skills and tools, work both collaboratively and independently, and be part of creating a culture that values its Team Members and makes them excited to come to work every day! The person in this role supports all levels and areas of the organization, from the retail stores to the distribution centers and Omni Fulfillment Center and then to the corporate Store Support Center (SSC). Additionally, the individual in this role may be part of cross-functional project teams responsible for planning Team Member events, learning and development events, and other ad-hoc needs.

Principal Duties

Learning Management System Administration: Become the expert in our LMS and troubleshoot issues. Monitor Training Mailbox to field and address Team Member questions revolving around learning and development activities. Create courses and managing enrollment, communication, and configuration. Create and distribute training compliance reports for all channels. 35%

Support learning and development programs, events, and activities: Schedule field leader orientation. Drive in-person and virtual culture events and leadership meetings. Learn to use the Audiovisual equipment and assist in running events behind-the-scenes to deliver a smooth, engaging Team Member experience. Work closely with the event planning team to create an engaging Team Member experience for each of our corporate cultural events and leadership events. 25%

Design and implement Learning Content: Partner with Subject Matter Experts to provide technical training in the form of eLearning, videos, job aids, manuals, etc. Serve as a learning partner by giving recommendations and deliver materials that are learner-friendly. Learn to implement learning principles to create materials that promote clear understanding, retention, and application of the training content. Develop graphic design skills to make the content engaging and easy to understand. 40%

Knowledge, Skills, and Abilities

Be a quick and avid learner who is constantly looking to grow and not afraid to try new skills and technologies (i.e., Workday Learning Management System, Adobe, Articulate)

Be highly organized and detail oriented

Possess exemplary written and verbal communication skills and has an ability to cater the message based on the audience

MS Office and Adobe Suite experience is a plus.

Rise to the challenge of having multiple active tasks or projects at any given time, and show an ability to prioritize and multi-task

Thrive in a collaborative environment

Have a professional and mature presence and be comfortable working with leaders at all levels across the organization

Serve as a friendly, welcoming partner to our internal customers

Strong desire to learn and take on increasing responsibility within the team. Have an interest in learning and organizational development.

Show strong oral and written communication skills when both collaborating with partners and creating accurate, engaging learning content. Strong ability to collaborate with partners across the company, as well as work independently for extended periods of time to create detailed training materials.

Show a great ability to work in cross-functional project teams and be open to different ideas and ways of thinking.

Be organized, able to multi-task, and have an eye for details in order to plan well-organized events for our Team Members.

Education and Experience Requirements

Education Minimum: Bachelors Degree in Human Resources, Business, or a related field

Experience Minimum: 0-2 years

This position will be located at:

5555 Darrow Road Hudson, OH 44236

JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.