Job Location:
Main Campus

Interested in a career at Langara College?

Our employees exemplify Langara's values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply!

Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with Langara College. Exceptions to this will be clearly outlined in the event Langara College requires  work (or positions to be based) to be performed outside BC or Canada.

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Job Title:

Process Improvement & Change Management Specialist

Employee Group:


Employee Type:

Temporary (Fixed Term)

Start Date:

Monday, July 3 2023

End Date (if applicable):

Tuesday, March 31 2026

Job Description:

In January 2020, Langara College migrated its HR and Finance operations to the cloud-based Workday ERP platform. Langara is now moving into an exciting new phase of transforming its Student Information Systems (SIS) through a suite of solutions, including the Workday Student product.

The Process Improvement & Change Management Specialist is a 3-year term role that will be responsible for leading the development and delivery of organizational change management strategies, plans, and analysis within individual projects as part of the Student Information Systems (SIS) program.

Under the general guidance of the Manager, OCM, the Process Improvement & Change Management Specialist leads the development of organizational change management strategies, plans, and analysis to ensure successful adoption of improved processes and supporting suite of new solutions. This role is part of the Student Information System Program team that specifically supports change and adoption activities within individual projects. The Process Improvement & Change Management Specialist is responsible for identifying impacts to process, policy, data, technology, and people changes and lead transformation activities required to facilitate transition from current state to future state. The Process Improvement & Change Management Specialist is an integral member of the team and has a strategic perspective and a broad-based understanding of business operations in supporting the impacted stakeholders in understanding and adapting to new processes and solutions.


Qualifications Required:

Education & Experience:

  • Undergraduate degree in a relevant discipline.   
  • A minimum of 5 years of combined experience in organizational change management, process improvement, organization development, communications, or a related field
  • An equivalent combination of education and experience may be considered. Bachelor’s degree in commerce, HR, technology, communications, organizational management, or related field; Master’s degree would be considered an asset.
  • Change management experience in Workday (or cloud-based ERP)  implementations preferred.
  • Experience in an ERP implementation project or software implementation projects in a change management specialist role is preferred. 
  • Solid understanding of change processes and their impacts on both individuals and organizations
  • Knowledge of organizational change management principles, methodologies, and tools
  • Comfort and experience interacting with and influencing senior executives.
  • Strong knowledge of business process mapping and improvement/optimization. Knowledge of BPMN.
  • Experience facilitating diverse groups to achieve an appropriate outcome.
  • Solid understanding of key trends and players in the IT industry.
  • Higher-education or public sector experience is an asset.
  • Proven knowledge and continuous learning of organizational change management discipline and best practices and demonstrated contributions to practice improvement.

Skills & Abilities:

  • Excellent organizational, planning, and prioritization skills. Able to multi-task and deliver multiple assignments in a fast-paced and changing environment.
  • Ability to work and communicate effectively with others, both verbally and in writing.
  • Superior interpersonal skills. Proven ability to work effectively and diplomatically with a wide range of individuals at all organizational levels.
  • Demonstrates the willingness, ability, and enthusiasm to learn new processes, methodologies, or technologies.
  • Strong analytical, problem solving, and troubleshooting skills.
  • Effective organizational and time management skills in meeting deadlines and working with frequent interruptions.
  • Ability to maintain a high degree of confidentiality.
  • Ability to work independently and in a team environment.
  • Ability to perform complex work with high degree of accuracy.
  • Ability to learn and adapt to new technology and methods.
  • Ability to write technical and user support documentation and training materials.
  • Ability to make decisions in accordance to established policies, practices, and standards.


Leadership Competencies:

  • Solution orientation – makes timely decisions and advances solutions that are in the best interest of the College and our students.
  • Relationship intelligence – demonstrates emotional maturity and operates respectfully in all situations and dynamics.
  • Conflict resolution – acts with courage to take on the tough issues and conversations.
  • Mobilization of people – empowers others to be engaged, motivated, and resilient through change.
  • Vision and strategic thinking – energizes people around the vision and supports team alignment with the strategic plan.
  • Continuous learning – cultivates a growth mindset and provides opportunities for development.
  • Accountability – fosters and demonstrates a culture of accountability and ownership.
  • Communication – uses personal interaction, transparency, and language to effectively build trust and commitment.

To obtain the full job description, please contact our recruitment team.

Salary Range:

$37.06 – $54.36 per hour

Pay Grade:

Admin Paygrade 08

Compensation beyond the mid-point requires approval by the Public Sector Employers’ Council Secretariat (PSEC). 

Scheduled Weekly Hours:


Hours may vary according to the needs of the department. 

Closing Date:

People and Culture is committed to embracing, honoring, and promoting diversity, equity, and inclusion in our workplace. We remain dedicated to focusing our efforts on creating an inclusive employee community that fosters a sense of safety and belonging for everyone. We humbly acknowledge that we are just beginning our journey, which includes engaging in our own internal learning and creating a data-driven action plan that supports the integration of EDI practice into the work of People and Culture and the work we do with employees and leaders. Langara College welcomes applications from everyone including people from groups that are experiencing inequity including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2SLGBTQIA+ community. If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please contact us.

Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume.  In addition, those shortlisted with international credentials must have their education credentials evaluated through WES (World Education Services) and provide Langara College, People & Culture document evaluation access for employment purposes.


We thank you for your interest in Langara College and for taking the time to complete an application. Only complete applications will be reviewed. Please be advised that only shortlisted candidates will be contacted due to the number of applications received.


Langara is committed to enhancing our diverse workforce.