Overview

Job Locations:
US CA Monterey Headquarters
US Remote

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.

Job Description

Position Title: Human Resources Generalist

Reports To: Director, Human Resources

Department: Human Resources

Preferred Location: Monterey, CA Headquarters

Additional Locations: United States (Remote)

Position Type/Expected Hours of Work

  • Full-time position, Monday through Friday, 7:30 a.m. to 4:00 p.m. Pacific Time

  • Position is partially remote/partially onsite

Job Description

  • Maintain HR policies and procedures; collaborate with managers to ensure policies are updated according to department specifications; obtain executive signatures on all new/revised policies.

  • Deliver new-hire orientation via video camera; create and distribute job aides; produce instructional videos; train employees on relevant HR subjects as needed.

  • Prepare separation agreements and meet with terminated employees to explain the separation process; process verification of employment, unemployment claims, ADA and religious accommodations, and tuition reimbursement requests.

  • Research and process client requests such as subpoenas, interpreter signatures and attestations; work with legal counsel as needed; collect documents for legal cases upon request.

  • Publish relevant announcements in Workday and other electronic means; respond to emails and support requests (SRs) to address HR inquiries; act as the main point of contact for initial HR inquires.

  • Process invoices accurately and in timely manner; organize, maintain and distribute electronic file-sharing system; use and administer DocuSign.

  • Plan, organize and schedule corporate events such as the flu clinic, blood drives, etc.; represent HR in hosting onsite events; administer the office temperature screening device; conduct OSHA safety walks on premises; extract and purge all term files to be sent to offsite storage unit.

  • Assist in maintaining and testing relevant HCM functionality; administer the Worker Opportunity Tax Credit program; partner with colleagues, other departments for continuous process improvement.

  • Support and cross train with other internal teams as needed such as benefits, leave of absence and recruiting as needed; participate in team meetings.

Competencies

  • Confidentiality/Ethical Practice

  • Resourceful

  • Communication

  • Process Improvement

  • Problem Solver

  • Critical Evaluation

  • Organized

  • Detail-oriented

  • Customer Service

  • Multi-Tasker

  • Time Management

  • Autonomous worker

  • Team-oriented

QUALIFICATIONS

Education and Experience

  • 2-3 year minimum experience in human resources

  • Associate’s degree in HR or related field or other training/certification

  • Knowledge of HR labor laws, compliance and regulations

  • Bachelor’s degree in human resources or related field preferred

  • SHRM Certified Professional (SHRM-CP) or equivalent preferred

  • Experience with Workday or other HRIS databases preferred

Additional Eligibility Qualifications

  • Working knowledge of Excel, Word, Outlook, HCM system

  • Workday, ADP, DocuSign, Smart Sheet, GoTo Meeting – Preferred

  • Critical thinker, self-starter and independent problem solver who self-initiates research to proactively deliver solutions

  • Excellent communication skills and attention to detail

  • Exercises sound judgment, problem-solving skills, process improvement-minded

  • Customer-focused, with high level of professionalism and discretion

  • Typing proficiency of 40+ WPM

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Requirements

  • Use of a computer laptop and/or desktop up to a minimum of 8 hours per day.

  • Talk via video conference, telephone handset and/or headset throughout the work day.

  • Ability to work remotely and/or at office as needed

  • When working at office, must be able to sit, stand, kneel, walk

  • COVID-19 vaccination required

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the HR Corporate Recruiting Team at [email protected].

COVID-19 Vaccination for United States Candidates Only:

LanguageLine Solutions is a federal contractor. Federal law requires that we ensure that all of our US based employees and contractors are fully vaccinated against COVID-19, unless a reasonable medical or religious accommodation is requested, certified, and approved by LanguageLine Solutions.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)