Overview

Job Location:
Kuala Lumpur

Lendlease is currently looking for passionate HR professionals to join our busy People Connect team.

The People Connect Associate is a role designed to provide human resources and payroll guidance and advice to Lendlease managers and employees across Australia, Asia, Europe and the Americas via telephone and digital channels.  The role is responsible for supporting self-service troubleshooting and providing information to assist with the resolution of the enquiry.  Overall ensuring exceptional customer experience.

Your function includes but not limited to:

  • First point of contact for employee and manager enquiries directed to People Connect, in line with agreed KPIs

  • Coach managers and employees on Workday processes

  • Provide customer service responding to enquiries and requests via telephone, email, and digital channels

  • Opens, updates, and closes enquiries via ServiceNow, ensures that all documentation and information is accurately recorded and tracked

  • Escalates enquiries to Centre Of Excellence as required

  • Maintain awareness and knowledge of new theories and methods relevant to regional employment requirements and processes

  • Identify and recommend continuous business process improvement across People Connect, especially in relation to digital channels and knowledge management

  • Establish and proactively manage stakeholder relationships, within the People & Culture team and externally, including managing customer expectations and seeking customer feedback

  • Proactively manage inbox tasks within Workday assigned to People Connect Call Centre ensuring that processes are followed up in a timely manner

  • Ensure a sound understanding of, demonstrate commitment to and comply with all legislation relevant to the role and all activities undertaken in that role

Your ability to manage multiple priorities whilst conducting yourself professionally will be key to your success. Additionally, the successful candidate will have:

  • A minimum tertiary education

  • Understanding of HR practices and procedure

  • Experience in a call-based customer service team or contact centre

  • Experience in a HR shared service environment is an added advantage

  • Knowledge of working with workflow tools and other People & Culture related systems e.g. ServiceNow is an added advantage

  • Functional experience with Workday is an added advantage

Other benefits:

  • Workplace Flexibility – Hybrid working arrangement

Your positive, pro-active attitude and collaborative approach will see you to hit the ground running within the People Connect team. If you are focused and aspire to grow your career in a challenging and motivated environment, this role will provide a future with great possibilities with Lendlease.

Lendlease is a diverse, flexible, and inclusive employer of choice. We engage, enable and empower our people. Inclusion sets all of us up for success.

We embrace the value of a vibrant and diverse workforce and recognise that our people have different experiences and needs at different times. Lendlease is a diverse, flexible and inclusive employer of choice. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success.

Lendlease is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled.