JOB DESCRIPTION

Key Responsibilities:

Oversee the production support function for the Workday system, ensuring that all user issues and system outages are addressed promptly and effectively by the team.
Act as the primary contact for key stakeholders and end users, facilitating communication and providing end-to-end and high-level support for operational processes in Workday.
Analyze and resolve complex issues related to Workday functionality, including configuration and process errors.
Identify and implement process enhancements and best practices across HRIS operations using Workday capabilities.
Develop and deliver training programs for end users, managers, and the HR team; create user manuals and documentation to facilitate smooth operation and knowledge transfer.
Support Audit & compliance in alignment with organizational policies and regulatory requirements.
Work closely with cross-functional teams, including HRIT, HR, and other departments to ensure alignment of workflows and processes that support business goals.
Provide guidance and technical support to Senior analysts, fostering a culture of continuous improvement and professional development within the team.

Knowledge and Skills:

In-depth expertise in Workday Core HR, Compensation, Performance Management, and Recruiting, with the ability to troubleshoot critical tasks and provide guidance to the team.
Comprehensive understanding of the business process framework, including the application of condition and validation rules and notifications, as well as the ability to implement small enhancements.
Proficient in Workday reporting, including advanced, matrix reports & able to create Dashboards.
Experience in creating and executing EIB mass updates while conducting regular data governance in collaboration with business stakeholders.
Strong knowledge of Workday security, with experience in maintaining domain security.
Advanced knowledge of calculated fields for use in reporting.
Excellent problem-solving and time management skills, with a strong attention to detail and providing guidance to the team.
Capable of working independently without much supervision.
Enhancing the team's skills and knowledge through targeted training and development initiatives.
Outstanding communication skills, capable of building relationships and effectively conveying technical information to non-technical stakeholders.

Qualifications:

Bachelor’s degree in Business Administration, Information Technology, Human Resources, or a related field.
Minimum of 5+ years of experience as a support specialist or expert on Workday HR modules
Minimum of 8+ years of experience as a Business Analyst Or lead a team with a focus on Workday, preferably in a production support role.
Proven track record of successfully managing production support issues and leading cross-functional projects.

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