Overview

Job Location:
101 Weston Street, Winnipeg, MB

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location:

101 Weston Street, Winnipeg, Manitoba, R3E 2T4

At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we’re here for our friends, neighbours, family members and colleagues.

We succeed through collaboration and commitment and set a high bar for ourselves and those around us.

We’re looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well®. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.

Bilingual Sr. Coordinator, People Services

Loblaw focuses on getting better every day and putting the customer first, creating a fast paced work environment with constant change. We are making changes to business processes, technology, and culture to become a solutions driven environment.  Questioning the status quo and digging deeper into problems is valued and supported.

Reporting to the Manager of People Service, the Sr. Clerk will provide front-line solutions to our colleagues’ Payroll, Pension & Benefits inquiries or triage them to our Subject Matter Experts for optimal resolution.

Responsibilities may include, but are not limited to:

  • Provide excellent customer service in response to inquiries from active and terminated colleagues, and external vendors and agencies regarding corporate programs, policies and processes
  • Become a front-line representative for colleague questions or concerns through telephone, emails and/or self-serve
  • Support colleagues and Subject Matter Expert’s inquiries in Service Now
  • Manage multiple tasks while being responsible for your own workload in a team based environment
  • Play a key role in assisting colleagues with Workday support
  • Implementation of new processes
  • Various other duties as required

The candidates must possess the following skills:

  • Bilingual French/English
  • Strong communication skills, written and verbal in both languages
  • Must have strong customer service experience
  • Ability to converse comfortably with business partners
  • Strong organizational and time management skills with keen attention to detail and commitment to excellence
  • Demonstrated ability to work independently or part of a team
  • Strong analytical and problem solving skills
  • Must have excellent organizational and time management skills with the ability to work in a fast-paced environment
  • Ability to meet required deadlines/targets
  • Be flexible and able to adapt to change in a positive manner
  • Strong Microsoft O365 is an asset
  • Previous experience with Service Now case management platform is an asset
  • Contribute to a positive working environment
  • Time of Operation: Monday to Friday  7AM – 5 PM to Friday
  • Shift may be rotated on occasion based on operational hours of 7 AM – 5 PM

Loblaw is committed to sustainability by sourcing products with integrity and making a positive difference in the community. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

Employment Type:

Full time

Type of Role:

Regular

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.    

Please Note:  
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.