ES – Porriño
Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.
The Human Resources Services Advisor is the first point of contact for assigned client groups. The HR Service Advisor acts with considerable independence, discretion, judgment and initiative in providing timely and accurate information and advice on policies, procedures, administrative and operational issues and collective agreements.
This role is the on-site presence for the EMEA shared service hub based from Manchester, UK and provides collaboration, key information and insights to support service delivery to the Porriño Site.
Act as the point of contact for any service related questions for hiring managers, employees and other HR team members and taking care of HR request until closure (end to end incl. tracking and tracing). Create high end user experience
Use multiple HR and Payroll systems to support the resolution of customer queries using ticketing system (Service Now) within Business SLA
Initiate changes in Workday (HRIS) as defined by process
Proactive advisory on “how to” for HRBP’s and line managers
Monitor quality of Transactional work produced by the Hubs, along with key HR Services metrics
Understanding of the Employee Life Cycle and Workforce Administration
Human Resources Administration Experience with basic payroll understanding
Experience with Payroll and WorkDay systems
Spanish and English is a must
Strong written and verbal communication skills with stakeholder management
Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.
People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.