Overview

Job Location:
0114D David F. Boyd Hall

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Job Posting Title:

Academic Services Officer

   

Position Type:

Professional / Unclassified

   

Department:

LSUAM AA – Grad – Academic Services Professional Development and Diversity (Clovier Ingram Torry (00013083))

   

Work Location:

0114D David F. Boyd Hall

   

Pay Grade:

Professional

   

Job Description:

Provides academic support for graduate students, graduate faculty and graduate support staff.

Job Responsibilities:

Provides academic support and advising for graduate students, including non-matriculating students, graduate faculty and graduate support staff relevant to University policies and procedures. Evaluates all enrolled student forms, withdrawals, and appeals. Performs degree audits for masters and doctoral defenses. Establishes and cultivates relationships with administrators and faculty to ensure accurate and timely communication of student needs and/or concerns. Serves as a liaison to faculty and staff regarding academic planning, curriculum and career outcomes; routinely schedules and attends policy working meetings with programs and schools. 40%

Works in a team environment to promote student success through special programs, improved processes, and outreach campaigns. Reviews student records for retention issues and monitors satisfactory academic progress. Coaches students through administrative barriers that are preventing them from progressing towards their degrees. Documents and tracks student issues; prepares periodic comments and notes on various student issues and exceptions. 10%

Proactively reaches out to, monitors, and assists current students who are on academic probation and warning, leave of absence, finance holds, conditional admission, deferred admission, as well as returning students to provide solutions to any academic barriers. Collaborates with the University Registrar, Financial Aid, and faculty/staff to identify and assist at-risk students, linking them to appropriate advising, counseling, academic support and other resources. Advises academically dismissed students on reinstatement processes. 30%

Collaborates on new and existing initiatives, events, workshops and programs that promote student persistence, retention, and academic and career development learning. Participates in new graduate student orientation, academic and professional development events, student life and engagement initiatives, and graduation. Sustains an accurate, up-to-date body of knowledge about curricula across the institution and the current career landscape in the relevant fields. 10%

Participates in cross-training to help cover other needs in the Graduate School. Assists with special projects as directed. Performs other duties as assigned. 10%

Minimum Qualifications:

Bachelor's degree with 1 or more years of experience in an office setting

Preferred Qualifications:

Master's degree (MA or MBA) with 3 or more years of office experience
Specific Experience: Experience in student services (counseling, advising, or similar); Knowledge of/experience in LSU Policies and Procedures. Familiarity with LSU Online systems and/or ease in learning new systems. Experience with Workday strongly preferred

Additional Requirements:

FERPA -As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assiststudents in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality.

Additional Information: Ideal candidates will have strong computer and communication skills and the ability to work both independently and collaboratively. Physical ability and eye-hand coordination necessary to use computer, copier, scanner, telephone and other office equipment; ability to sit in the same position for extended periods (3.5 to 4 hours) at a time using continuous hand motions. May be required to work additional hours during peak times or to meet project deadlines.

   

Additional Job Description:

Special Instructions:

Please provide a cover letter, resume, (3) professional references, and transcripts. Official transcripts are required prior to hire.

For questions or concerns regarding the status of your application or salary ranges, please contact Clovier I Torry at [email protected]

   

Posting Date:

December 21, 2023

   

Closing Date (Open Until Filled if No Date Specified):

  

Additional Position Information:

Background Check – An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits – LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Remote Work – Positions approved to work remotely outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

   

Essential Position (Y/N):

   

LSU is an Equal Opportunity Employer and SAME Agency:

LSU believes diversity, equity, and inclusion enrich the educational experience of our students, faculty, and staff, and are necessary to prepare all people to thrive personally and professionally in a global society. We celebrate diversity and are committed to the principles of diversity and inclusion. We actively seek and encourage qualified applications from persons with diverse backgrounds, cultures and experiences. To learn more about how LSU is committed to diversity and inclusivity, please see LSU’s Diversity Statement and Roadmap. LSU is also designated as a State As a Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials. For those seeking such accommodations or assistance related to this search, we encourage you to contact the Office of Human Resource Management (hr@lsu.edu).

   

HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu.  For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.