Job Locations:
Waterloo, Ontario
Toronto, Ontario

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Working Arrangement


Job Description

The Global HR Employee Experience Design team is all about creating experiences employees love and is focused on understanding the needs of its colleagues and providing solutions that simplify the complex to make lives easier. By enabling personalized, curated experiences in the moments that matter, we help make every day better

As a Workday Consultant within the Global HR Employee Experience Team, you are always looking for ways to innovate and improve the Employee Experience, promoting and advocating for our technology. You are a subject matter expert that is plugged in to what’s happening in Workday and other HR technology through peer networks, vendor resources like Workday Community and other available resources. You enjoy constantly learning and applying new advances in technology for the organization that exemplify and uphold our vision and strategy.

Because you are highly technical, strategic and end-user focused, you’re able to identify problems or risks and develop forward thinking solutions that you can authoritatively explain back to the clients using visuals and language they can understand. You know when to challenge, when to ask for help or when to go above and beyond for success.

You’ll think and act globally while addressing local nuances when creating the right technology solutions. You will collaborate and build partnerships across HR as well as with Group Functions Technology (GFT), Compliance, Finance and other areas of the business.

This position is Full-time, hybrid role.

What will you do?

Reporting to the Director, Experience Solutions you will

  • Partner with key stakeholders to deliver on cyclical activities (Performance Cycles, Annual Compensation Cycles, Goal Setting, etc.), managing improvements and problem solving related to the processes
  • Serve as a solution subject matter expert, supporting the discovery, design, configuration, documentation, testing and post-implementation of HR system enhancements
  • Act as technical support to create and maintain custom reports and dashboards in our various HR tools (Workday, Salesforce, PowerBi, etc.) to support our clients and the Advanced Analytic team
  • Be responsible for configuration, testing and implementation of system upgrades, ensuring compliance with our process and procedures
  • Create and maintain detailed configuration and standard Operating procedures (SOPs)
  • Balance multiple concurrent projects that require inputs from cross-functional stakeholders while managing expectations and impact on end users
  • In a supporting role assist with impact assessments, regression testing and communication plans
  • Stay current with latest advancements and opportunities within our suite of HR technology (Workday, Cornerstone, Salesforce, EdCast etc.)

What we are looking for:

Required Qualifications

  • 2 + years of Workday configuration experience
  • Functional experience working across the HR discipline supporting HR programs and cyclical events across Talent Management, Talent Acquisition, Compensation, Time and Absence
  • Experience with large global organization and able to implement solutions under tight timelines and prioritize work effectively to deliver successfully
  • Demonstrated experience handling highly sensitive and confidential information with discretion and professionalism within data privacy standards

Additional Education and Experience

  • Workday Pro Certification(s) an asset
  • Experience with JIRA or use and configuration of Salesforce for Case Management or similar application an asset
  • Experience working in agile environment an asset

Key Skills

  • Excellent customer service, communication and relationship building skills, including assessing needs, building rapport, and managing expectations through open and frequent communication
  • Strong technical acumen, logic, judgement, and decision making
  • Proven demonstration of initiative and desire to build skills in new areas
  • Solid understanding of data – how to obtain, how to interpret, how to use for analysis and to help drive decisions
  • Solid consulting experience e.g., experience presenting, explaining complex functionality, developing ability to influence
  • Exemplify ethics and uphold all data privacy and compliance policies

What can we offer you? 

  • A competitive salary and benefits packages 
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills 
  • A focus on growing your career path with us 
  • Flexible work policies and strong work-life balance 
  • Professional development and leadership opportunities 

Our commitment to you 

  • Values-first culture – we lead with our Values every day and bring them to life together. 
  • Boundless opportunity – We create opportunities to learn and grow at every stage of your career. 
  • Continuous innovation 
  • Delivering the promise of Diversity, Equity and Inclusion 
    We foster an inclusive workplace where everyone thrives. 

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com.

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at johnhancock.com.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application processAll information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].