Job Locations:
Toronto, Ontario
Waterloo, Ontario

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement


Job Description

The Global HR Employee Experience Design team is all about creating experiences employees love and is focused on understanding the needs of its colleagues and providing solutions that simplify the complex to make lives easier. By enabling personalized, curated experiences in the moments that matter, we help make every day better

As a Workday Configuration Lead Consultant, within the Global HR Employee Experience Team, you are always looking for ways to innovate and improve the Employee Experience, promoting and advocating for our technology. You are a domain expert that is plugged in to what’s happening in Workday and other HR technology through peer networks, vendor resources like Workday Community and other available resources. You enjoy constantly learning and applying new advances in technology for the organization that exemplify and uphold our vision and strategy.

Because you are highly technical, strategic and end-user focused, you’re able to identify problems or risks and develop forward thinking solutions that you can authoritatively explain back to the clients using visuals and language they can understand. You know when to challenge, when to ask for help or when to go above and beyond for success.

You’ll think and act globally while addressing local nuances when creating the right technology solutions. You will collaborate and build partnerships across HR as well as with Group Functions Technology (GFT), Compliance, Finance and other areas of the business.

This position is full-time, hybrid role.

What will you do?

Reporting to the Director, Experience Solutions you will:

  • Partner with key customers to deliver on cyclical activities (Performance Cycles, Annual Compensation Cycles, Goal Setting, etc.), leading improvements and problem solving related to the processes
  • Serve as a solution domain expert, supporting the discovery, design, configuration, documentation, testing and post-implementation of HR system enhancements
  • Act as technical support to create and maintain custom reports and dashboards in our various HR tools (Workday, Salesforce, PowerBi, etc.) to support our clients and the Advanced Analytic team
  • Be responsible for configuration, testing and implementation of system upgrades, ensuring compliance with our process and procedures
  • Create and maintain detailed configuration and standard Operating procedures (SOPs)
  • Balance multiple concurrent projects that require inputs from multi-functional partners while leading expectations and impact on end users
  • In a supporting role assist with impact assessments, regression testing and communication plans
  • Stay ahead of the latest advancements and opportunities within our suite of HR technology (Workday, Cornerstone, Salesforce, EdCast etc.)

Required Qualifications:

  • Experience with Workday required
  • 3+ Years of HRIS configuration
  • 2 + recruiting, time off and time tracking configuration in Workday is preferred
  • Functional experience working across the HR field supporting HR programs and cyclical events across Talent Management, Talent Acquisition, Compensation, Time and Absence
  • Experience with large global organization and able to implement solutions under tight timelines and prioritize work effectively to deliver successfully
  • Demonstrated experience handling highly sensitive and confidential information with discretion and professionalism within data privacy standards

Additional Education and Experience:

  • Experience with ADP Global View (PECI, PICOF, EXPR) an asset
  • Workday Studio experience and/or Workday Pro Certification(s) an asset
  • Experience with JIRA or use and configuration of Salesforce for Case Management or similar application an asset
  • Experience working in agile environment an asset

Key Skills:

  • Excellent customer service, communication and relationship building skills, including assessing needs, building rapport, and managing expectations through open and frequent communication
  • Deep technical acumen, logic, judgement, and decision making
  • Proven demonstration of initiative and desire to build skills in new areas
  • Solid understanding of data – how to obtain, how to interpret, how to use for analysis and to help drive decisions
  • Solid consulting experience e.g., experience presenting, explaining complex functionality, developing ability to influence
  • Exemplify ethics and uphold all data privacy and compliance policies

What can we offer you? 

  • A competitive salary and benefits packages 
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills 
  • A focus on growing your career path with us 
  • Flexible work policies and strong work-life balance 
  • Professional development and leadership opportunities 

Our commitment to you 

  • Values-first culture 
    We lead with our Values every day and bring them to life together. 
  • Boundless opportunity 
    We create opportunities to learn and grow at every stage of your career. 
  • Continuous innovation 
  • Delivering the promise of Diversity, Equity and Inclusion 
    We foster an inclusive workplace where everyone thrives. 
  • Championing Corporate Citizenship 
    We build a business that benefits all stakeholders and has a positive social and environmental impact


About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application processAll information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$84,375.00 CAD – $151,875.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.