Job Location:
Dubai – Media


Oliver Wyman


Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 5,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC]. For more information, visit www.oliverwyman.com. Follow Oliver Wyman on Twitter @OliverWyman.

Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies [NYSE: MMC]. For more information, visit www.oliverwyman.com.

Follow Oliver Wyman on Twitter @OliverWyman

We are now seeking an exceptional individual to join the IMEA Human Capital (HC) team as IMEA Regional Head of Human Capital Operations, leading the regional HC Operations function, covering HC management & services support activities.

The Opportunity

This is a demanding position in a complex and dynamic professional services environment. The successful candidate will lead, collaborate with, and contribute to the delivery of the IMEA Human Capital Operations (HCM) team (~10-12 pax) and agenda.

The IMEA HC Operations team is responsible for supporting staff throughout and across the employee lifecycle, including: employee relations; policy development, interpretation & situation management; coordinating and facilitating payroll & benefits, and other Colleague support initiatives; and in providing local support, delivery, and execution of generalist HR responsibilities across the IMEA Region with a population of ~600+ colleagues and growing.

This IMEA Regional Head of Human Capital Operations role is integral to ensuring the smooth running and success of both the regional business and HC team, as well as contributing to the Global HC Operations Function as regional lead and representative

Who we think will be perfect for this role…

  • You’ll have at least 10+ years’ work experience in a Human Resources-related role (Human Capital Operations management and generalist HR background are paramount; other HR functional specialties highly considered)

  • You’ll come from professional services /management consulting or multi-national corporate firm background and be familiar with fast-paced, matrixed environments

  • A track record of leading a geographically disperse/remote team within the IMEA region is essential experience for this role

  • Proficiency with the Microsoft Office suite (Excel, PowerPoint, Word, Outlook) is required, experience of Workday is highly advantageous

  • You’ll have excellent English language skills, with Arabic Language skills being a distinct advantageous

  • You will be educated to at least Bachelor’s level

Specific responsibilities of the role include:

Human Capital Operations:

  • Partnering with the global HC Operation leadership team to ensure the smooth and efficient delivery of key HC operational function aligned with local needs but in context of a global framework

  • Overseeing accurate and timely administration and delivery of operational tasks, which includes but is not limited to payroll, personnel file maintenance, Employee Transactions & Workday data entry, auditing, compliance, and providing data for financial controllers. Second escalation point to help resolve any payroll and benefits related issues including relationships with external providers for the Oliver Wyman Group in IMEA

  • Ensuring HCM and HC Ops team coordination, quality upkeep and maintenance of Personal Files, HRIS Data, employment letters and documentation, employee notifications and transactions

  • Overseeing/ supporting internal and external audits including client audits.

  • Partnering with the Global Contractor Management (GCM) team to manage and execute Independent Contractor contracts/ agreements/ engagements including senior advisors.

  • Managing all approval processes for the regions in accordance with the approvals matrix and invoicing policies

  • Driving efficiencies and improvements in regional HC Operational matters from both cost and delivery perspective

  • Setting and managing regional HC Operations budget, ensuring that costs grow only in line with business growth and management guidance


  • Oversight of collaboration between HC Operations team and the Mobility Team for local HC support of transfers, work authorization and business visa processes


  • Oversight of HC Operations involvement in the local support of entry level and experienced hire recruitment, working closely with the regional recruitment team to coordinate and deliver on a seamless process form an operational and onboarding perspective


  • Contributing to and supporting Operational aspects and impacts of Core Curriculum and Targeted Learning & Development activities at a local office, regional and Global roll-out level

  • Leading upskilling in HC Manager and HC Ops team capabilities across IMEA, targeted at technical and generalist capabilities

Engagement & Leadership

  • Providing thought leadership on regional HC Operations needs and strategies, working with Regional Head, Director of Talent, Global Director of HC Operations, Regional COO and other relevant leaders to design approaches, and oversee the successful implementation of initiatives

  • Working with the Global Director of HC Operations to ensure alignment with global HC Operations strategy and MMC requirements

  • Point of contact for MMC on HC operations related initiatives for IMEA and, as appropriate, representing OWG on MMC committees and project teams.

  • Working closely with Market, Office, and HC Leadership to contribute to the advancement of local office culture and engagement in line with the Oliver Wyman values

  • Contributing to the IMEA HC senior team and building regional HC engagement, including the ‘Way We Work’ methodology and related programs

  • Collaborating with Global HC Operations Leadership team on global strategies and initiatives. Providing representation for IMEA market on global programs and initiatives. Supporting the development of the global HC Operations function.

  • Leading HCM & Operations regional team, supporting BAU day to day matters and tactical/strategic initiatives defined by the IMEA Management Committee

Employee Relations

  • Creating a fair and comfortable environment based on trust and mutual respect, advising leaders and managers on all employee relation matters

  • Building credibility with all colleagues but particularly key business leaders through encouraging open dialogue and maintaining confidentiality.

  • Serving as a trusted advisor on employee relation matters to senior business leaders

  • Providing advice and counsel to all colleagues regarding employment law, policy and/or employee issues.

  • Performing and supporting employee investigations when required. Ensure enforcement of disciplinary procedures.

  • Ensuring employee termination and exit matters are handled in a professional and empathetic manner.

  • Working with HCMs to implement any legislative changes to the markets

  • Fostering relationships with external counsel and how they are deployed across the regions

  • Leading and providing guidance to employees and managers on issues relating to performance, fairness, and culture

  • Managing ER/IR risk, address cases/issues/exceptions, and leading regional policy compliance agenda

  • Collaborating with Consultant and Support Professional Talent Managers, and Market/Office leadership on disciplinary and out counsel process

  • Regional escalation/contact point for all employee relation matters


  • Leading regional communication and support colleague awareness on global, regional, and local policy

  • Providing guidance and answer questions on policy interpretation, including exception approvals and case management

  • Ensuring HCMs are keeping to date with current and new legislation across the region working with the Legal Team as needed to ensure compliance to local labor requirements

  • Working closely with HCMs to update and amend policy & procedures in line with new and revised local legislation and directives, including being a trusted advisor to the local business for all employment related matters. 

  • Ensuring uniform and equitable application of policies and procedures.

  • Collaborating with MMC/OW requirements to promote policy application and compliance

  • Ensuring regional and local data management and support for audit purposes

Why join us at Oliver Wyman?

We’re serious about making OW a rewarding, progressive, enjoyable and balanced place to work:

  • We’re individuals who are self-starting, motivated, energetic, entrepreneurial about what we do

  • We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us

  • We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion

  • We believe that to create a true meritocracy we need to remove artificial barriers to opportunity

  • We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.

  • We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other’s time and are sensitive to how it is used. We are an output not input-based culture, have respect for people’s personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.

To learn more, please follow us on Facebook, LinkedIn or Twitter: OliverWyman. www.oliverwyman.com/careers

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