Overview

Job Locations:
Springfield, MA
Remote

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.

Description

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Role Overview.

Lead the HRIS configuration team working across the enterprise to further build out a strategic roadmap to deliver, evolve and enhance HR capabilities primarily focused on HRSD WorkDay and ServiceNow.  Assure collaboration, prevent silos, and drive alignment throughout the organization demonstrating customer centricity and business expertise.  Oversee and ensure the team follows appropriate security and delivery standards.  Partner with business, technology and vendor teams.  Candidate must have experience leading teams through change and transformation with a relentless focus on continuous improvement.

The skills that make you a great fit:

  • Minimum of ten years of organizational leadership
  • Actively participates in industry and brings insights into MM
  • Develop technology strategies and roadmaps, mapping to business needs
  • Technical experience with Workday, ServiceNow, Integrations preferred
  • Accountable for selection and engagement of team members – attract, retain and develop talent
  • Strong financial acumen; experience with developing and maintaining budgets, business cases
  • Create an environment that is proactive, agile, innovative, economical, collaborative and accountable
  • Coach, mentor and provide career guidance for all team members and build expertise within the team
  • Utilize data to assure functions, platforms, team are operating optimally; adjust and improve as needed
  • Change and project management experience desirable
  • Ensure execution is aligned with best practices and standards are secure as per EIRM standards
  • Collaborate within and across organization to ensure all teams are successful
  • Provides information to business and technology partners about product line improvement opportunities and collaborates with them to drive down costs and support capabilities
  • Excellent oral and written communication, organizational and interpersonal skills
  • Previous experience supporting technology for human resources and/or employee services preferred
  • Excellent problem-solving & troubleshooting skills required
  • Exceptional customer service skills
  • Strong dedication to maintaining professional relationships with users and outside vendors
  • Deep experience in client relationship management; setting expectations and keeping commitments
  • Ability to work effectively with all organizational levels individually and as part of a team and to communicate effectively with all levels of management and staff
  • Ability to remain calm under pressure and deal with stress associated with a fast-paced work environment
  • Drive the development of functional strategy
  • Experience supporting variety of employee/human resource based technology enablement (Customer Relationship Management, back office processing desirable)  Workday and ServiceNow highly preferred
  • Interacts regularly with executives and/or key customers to provide consultation to, influence and resolution to complex issues
  • Champions innovator opportunities which enhances the business by introducing, developing or offering breakthrough products, services or technology
  • Use considerable judgement and analysis to arrive at recommendations and conclusions
  • Resolves problems which more often than not will significantly impact extending beyond department/organization
  • College graduate a plus
  • Some travel may be required

Additional Qualifications

  • 10+ years of leadership, project management, and/or technology delivery experience

What to Expect as Part of MassMutual and the Team

  • Regular meetings with the HR and Employee Experience Team leaders and members
  • Focused one-on-one meetings with your manager
  • Access to mentorship opportunities
  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, Veteran and disability-focused Business Resource Groups
  • Access to learning content on Degreed and other informational platforms
  • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

Why Join Us

We’ve been around since 1851. During our history, we’ve helped millions of people find financial freedom, offer financial protection, and plan for the future.

Today, we continue to develop meaningful relationships with our customers by building their trust, being knowledge problem solvers and always prioritizing their needs. MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life.  

MassMutual was recognized as an Ethisphere 2020 World’s Most Ethical Company, a Top Place to Work in 2020 according to The Boston Globe and named among America’s Best Employers for Diversity according to Forbes 2020.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.