Job Location:
Irving-Irving Corporate Office-3939 West John Carpenter Freeway

Support Center – Irving

Reporting to the Director of Talent Management & Leadership Development, the Sr. Organizational Development Specialist plays a critical role in the operations of our Talent Team. This role operates as an expert on the team and partners with the team and HR partners to identify needs, design and roll out solutions, and track and measure success.

Major Activities

Organizational Design & Change Management

  • Leverages knowledge of organizational design and change management principles/methods to consult the business 
  • Develops design criteria and proposes multiple organizational structure options to meet the needs of HR partners and leadership team(s)
  • Analyzes current organizational structures (spans, layers, health of operating model) and recommends ideal future states to maximize team effectiveness
  • Operates with exceptional attention to detail, identifying all stakeholders and processes impacted, then making proactive plans to address each element when planning and executing changes
  • Executes the process of identifying, assigning, and implementing decision-making responsibility to both individual Team Members and broader teams/departments
  • Assists with the facilitation and coaching of individual Team Members and/or broader teams/departments through the organizational design or change management process
  • Implements metrics to evaluate the success of organizational design and/or change management efforts in the business
  • Creates a toolkit for HR partners to manage organizational design and/or change management projects at a lower scale with less complexity

Talent Selection & Assessment

  • Maintains the competency-based pre-employment assessment process for all leadership roles across the organization
  • Partners with vendor to resolve issues and proactively enhance the assessment experience for candidates and TA partners
  • Upholds integrity of assessment standards and operates in alignment with the American Psychological Association’s Principles for the Validation and Use of Personnel Selection Procedures

360-Degree Feedback

  • Partners with direct leader to build a 360-degree feedback tool in alignment with the organization’s competency model
  • Executes 360-degree feedback process in alignment with HR partners for identified participants and raters
  • Protects the confidentiality of 360-degree feedback results and upholds the use of this data for developmental purposes only

Team Member Surveys

  • Partners with direct leader and the team’s Project Management Specialist to design, execute, analyze, and present bi-annual company-wide engagement survey initiative
  • Designs, delivers, analyzes and presents ad-hoc survey results to leadership team and key stakeholders
  • Creates process to follow up with key stakeholders on actions taken to address survey feedback/results

Competency Modeling

  • Partners with direct leader to make updates to the organization’s competency model as needed
  • Leverages understanding of competencies to identify gaps in the organization and recommend behavioral solutions

Minimum Knowledge/Skills/Abilities

Minimum Education

  • Bachelor's degree or equivalent experience

Minimum Special Certifications or Technical Skills

  • Hogan Assessment Series (HPI, HDS, MVPI) Certified
  • Advanced proficiency in MS Office (Microsoft Word, Excel, and PowerPoint)
  • Exceptional Project Management Skills

Minimum Type of Experience the Job Requires

  • 5+ years of organizational design and change management experience, talent management, or in Human Resource
  • Experience managing multiple organizational projects with competing deadlines


  • Exceptional verbal and written communication skills
  • Ability to manage multiple projects and activities to meet competing deadlines
  • Research-oriented with a passion for leveraging data and methodology to solve complex organizational challenges
  • Act as a trusted business advisor and operate with the utmost confidentiality at all times
  • Strength in building trusted relationships, collaborating across teams, and influencing partners – peers, senior leaders, direct reports, and Team Members
  • Ability to stay organized and prioritize in a fast-paced, dynamic environment
  • Strong attention to detail

Preferred Knowledge/Skills/Abilities

Preferred Education

  • Master’s Degree in Industrial/Organizational Psychology

Preferred Special Certifications or Technical Skills

  • Previous Workday experience (Talent or Performance preferred)

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

To review a comprehensive list of benefits, please visit Michaels Benefits (MIKBenefits.com)

CO, CT, WA and RI only – To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges – CO, CT, WA and RI. (MIKBenefits.com)

For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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