Overview

Job Location:
Westridge – Asheville

The Workday Administrator position is a member of the IT Applications and Software Development team.  The person in this role will support the Workday tenant with security administration and understand concepts for human resources, finance, and project management.  They will utilize knowledge of MAHEC’s business functions, and their technical skills to design, implement, modify, upgrade, enhance and support enterprise functions.  This is a full-time, onsite position that qualifies for full Total Rewards including great healthcare coverage, 30 paid days off annually, and more!

 

  • This position provides leadership and direction for incorporating new workflows into enterprise systems. Work situations include project leadership, application training, documentation development, analytical thinking, independent decision-making, problem solving, systems analysis, customer service skills, organization, public speaking skills and excellent written and verbal communication skills.  

 

  • Must establish a good rapport and working relationships with all levels of staff, management, providers, MAHEC executives, vendor personnel, and outside healthcare organizations. Business and enterprise systems supported include, but are not limited to, Workday Modules: HCM, Financial, Procurement, and Project Management. 

 

 

SPECIFIC RESPONSIBILITIES: 

 

  • Act as primary point of contact to monitor and triage HR/Finance IT issues 

  • Configure, maintain, and advise on security within Workday application. This includes domain security policies, roles, and role assignments 

  • Research inquiries using available information resources and redirect problems to the appropriate resource 

  • Lead effort in tracking issues and resolutions; identify situations requiring urgent attention 

  • Stay current with any supported system information, changes, and updates 

  • Serve as subject matter expert on current and upcoming Workday capabilities 

  • Evaluate releases and functionality to identify opportunities to improve and optimize the use Workday 

  • Configure, test, validate, and implement Business Process changes in Workday 

  • Assist in testing of integrations, security, and annual events 

  • Maintain master data values in Workday (ex: Job Profile, Job Family, Job Group, Roles, Custom Organization Types, Positions, Locations) 

  • Serve as an escalation resource for Tier 2 & 3 issues from business units 

  • Provide input and knowledge sharing with Workday Team Lead, Workday Team Members, and clients as appropriate 

  • Participate in scheduled and ad hoc training to improve policy and process acumen 

 

 

This role description is a general description of the essential job functions. It is not intended to describe all the duties the Workday Administrator may perform. 

 

KEY COMPETENCIES: 

 

  • Communication Skills  

Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families. 

 

 

  • Decision Making 

Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time. 

 

 

  • HealthCare Knowledge 

Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate.  This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate. 

 

 

  • Interpersonal Skills  

Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others. 

 

 

  • Organizational Values 

Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need. 

 

 

  • Problem Solving  

Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change. 

 

SPECIFIED SKILLS 

 

  • COMPUTER 

  • Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required. 

  • Knowledge and experience with relational databases, their structure, and concepts of how data is stored and retrieved required. 

  • Specific knowledge of recent versions of Workday application or similar enterprise applications is strongly preferred. 

  • Working knowledge of windows file structure, MS Office products including Excel. 

  • Working knowledge of XML Translations is preferred. 

 

  • FOREIGN LANGUAGE 

  • None. 

 

PHYSICAL DEMANDS 

  • Position requires sitting frequently.  Must be able to use a computer to input and review results of work on a typical computer monitor. 

 

EDUCATION AND EXPERIENCE 

 

  • Bachelor’s degree in a business or technology related field.  

  • 3 – 5 years of experience working with Workday in HCM and/or Finance setting or demonstrated success in supporting other complex enterprise systems.  

  • Experience in data management and reporting 

  • Functional experience within a business setting preferred.  

  • Ability to work independently, initiate, and complete tasks with minimal supervision required. 

  • Must demonstrate appropriate service orientation in all interactions. 

  • Strong critical thinking and problem-solving skills required. 

  • Ability to handle multiple competing priorities required. 

  • Must demonstrate a prominent level of attention to detail. 

  • Must demonstrate discretion in dealing with confidential medical, fiscal, and personnel information, as is appropriate to position. 

 

REQUIRED LICENSES: 

  • Valid North Carolina drivers’ license preferred. 

 

SCHEDULE: 

  • Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader. 

POSITION COMPENSATION:

  • $71,500 annually + MAHEC Full Time Total Rewards package

At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. Black, Indigenous, People of Color and Spanish/English bilingual persons are strongly encouraged to apply. With this in mind, studies show that women, gender diverse, and BIPOC candidates are less likely to apply unless they meet all of the qualifications listed in the job description.

If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to AskTalent@mahec.net for support in your job search process. You could be the talent we are seeking for this or other opportunities.