Overview

Job Location:
Westridge – Asheville

MAHEC is seeking a Workday Administrator to join our IT Data Systems team! This role will support the Workday tenant with security administration and the Workday Analyst will have an understanding of concepts for human resource, finance and project management.  The Workday Administrator utilizes knowledge of MAHEC’s business functions, and their technical skills to design, implement, modify, upgrade, enhance and support enterprise functions.

This position provides leadership and direction for incorporating new workflows into enterprise systems. Work situations include project leadership, application training, documentation development, analytical thinking, independent decision-making, problem solving, systems analysis, customer service skills, organization, public speaking skills and excellent written and verbal communication skills. 

Must establish a good rapport and working relationships with all levels of staff, management, providers, MAHEC executives, vendor personnel, and outside healthcare organizations. Business and enterprise systems supported include but are not limited to: Workday Modules: HCM, Financial, Procurement, Learning, Grants, and Project Management.

SPECIFIC RESPONSIBILITIES:

  • Act as primary point of contact to monitor and triage HR/Finance IT issues
  • Configure, maintain and advise on security within Workday application. This includes domain security policies, roles, and role assignments
  • Research inquiries using available information resources and redirect problems to the appropriate resource
  • Lead effort in tracking issues and resolutions; identify situations requiring urgent attention
  • Stay current with any supported system information, changes and updates
  • Serve as subject matter expert on current and upcoming Workday capabilities
  • Evaluate releases and functionality to identify opportunities to improve and optimize the use Workday
  • Configure, test, validate and implement Business Process changes in Workday
  • Assist in testing of integrations, security, annual events
  • Maintain master data values in Workday (ex: Job Profile, Job Family, Job Group, Roles, Custom Organization Types, Positions, Locations)
  • Serve as an escalation resource for Tier 2 & 3 issues from business units
  • Provide input and knowledge sharing with Workday Team Lead, Workday Team Members, and clients as appropriate
  • Participate in scheduled and ad hoc training in order to improve policy and process acumen

SKILLS & EXPERTISE:

  • Understanding of HR operations and Finance operations and experience in data management and reporting
  •  Ability to accurately collect information in order to understand and assess the clients’ needs and situation
  •  Working knowledge of HR/Finance information systems, data models organization structures and roles
  •  Strong verbal and written communication skills to interact with functional and IT clients
  •  Strong attention to detail
  •  Comfortable enforcing adherence to security policies and practices
  •  Strong problem solving, troubleshooting and analytical skills
  •  Proven verbal and written communication skills to interact with HR clients, cross-functional colleagues and IT
  •  Ability to prioritize workload and provide timely follow-up and resolution
  •  Ability to work effectively in a fast-paced environment and handle multiple projects
  •  Ability to think clearly under pressure and in stressful environments
  •  Ability to troubleshoot and provide support; high technical aptitude with the ability to grasp technical concepts and details
  •  Knowledge of fundamental operations of relevant software, hardware and other equipment, including call tracking applications

KEY COMPETENCIES:

BUILDING COLLABORATIVE RELATIONSHIPS

  • You have the ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support. You foster an inclusive culture of respect for individual and cultural differences.

THINKING AND ACTING SYSTEMATICALLY

  • You consider the system from a global perspective rather than a local perspective and focuses on organization benefit for decision-making purposes. Supports integration and coordination of resources across organization.

TECHNICAL EXPERTISE

  • You possess a depth of knowledge and skill in required technical areas. You develop technical solutions to new or highly complex problems that cannot be solved using existing methods or approaches. Your expertise is highly sought out to provide advice or solutions. You view staying informed about cutting-edge technology as a critical key to success in this role.

SERVICE DELIVERY

  • You place patients and colleagues at the center of your priorities. You possess a high sense of urgency and ownership in solving problems. You look for and identify opportunities to enhance the level of service you and your team provide to others.

PROCESS IMPROVEMENT

  • You drive continuous improvements. You work with teams to identify ways to streamline and improve efficiency of work and service delivery. Ensuring that defined processes, quality standards, and best practices are adopted swiftly and updated regularly is priority.

COMMUNICATION SKILLS

  • You can clearly translate findings into non-technical terms to stakeholders and fellow colleagues. You recognize this is a crucial skill. You prioritize prompt responsiveness, recognizing the important role you play in moving processes forward through communication.

PROBLEM SOLVING

  • You think logically through the problems you encounter.  You are presented with a problem and carry out the necessary investigative tasks to find the answer.  You aren’t afraid to think on your feet and encounter a problem you don’t know how to immediately solve.  You are less concerned with being right and more concerned about connecting with various resources to assist in solving the problem and learning new things along the way.

EDUCATION and/or EXPERIENCE:

  •  Bachelor’s degree in a business or technology related field.
  •  3 – 5 years of experience working with Workday in HCM and/or Finance setting or demonstrated success in supporting other complex enterprise systems. 
  •  Functional experience within a business setting preferred.
  •  Ability to work independently, initiate, and complete tasks with minimal supervision required.
  •  Must demonstrate appropriate service orientation in all interactions.
  •  Strong critical thinking and problem solving skills required.
  •  Ability to appropriately and professionally handle multiple, competing priorities required.
  •  Must demonstrate a high level of attention to detail.
  •  Must demonstrate discretion in dealing with confidential medical, fiscal, and personnel information, as is appropriate to position.

CERTIFICATES, LICENSES, REGISTRATIONS:

  • Business software background preferred.

COMPUTER SKILLS:

  • Knowledge and experience with relational databases, their structure, and concepts of how data is stored and retrieved required. 
  • Specific knowledge of recent versions of Workday products is strongly preferred.
  •  Working knowledge of windows file structure, MS Office products including Excel.

COMMUNICATION SKILLS:

  • Excellent oral and written communication skills required. 
  • Strong facilitation skills required, as related to leading Workday related meetings with business office staff, managers, talent management professions, and finance professionals.

POSITION COMPENSATION:

starting at $71,500 annually

At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive. MAHEC is a certified Living Wage employer through Just Economics of Western North Carolina. 

All MAHEC employees and learners will be required to receive the COVID-19 & Flu vaccines or have an approved exemption.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. Black, Indigenous, People of Color and Spanish/English bilingual persons are strongly encouraged to apply. With this in mind, studies show that women, gender diverse, and BIPOC candidates are less likely to apply unless they meet all of the qualifications listed in the job description.

If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to [email protected] for support in your job search process. You could be the talent we are seeking for this or other opportunities.

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