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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

The HRIS Analyst II is responsible in the area of business requested initiatives- projects, enhancements. This position is also required to provide L2 support for our Workday HR system and other HCM applications. Activities include but are not limited to simple report updates/creation, troubleshooting system requests and issues, performing routine system maintenance, assisting with the execution of system issue resolution and loading of data. 

Role Responsibilities: 

  • 50% – Provides tier 2 incident and request support for all employees with a customer service focus by researching and resolving submitted tickets, communicating with other support teams to discuss issues and resolutions, documenting all items clearly and concisely within the ticket tracking system & escalating issues in a timely manner.
  • 20% – Identifies process improvement or automation opportunities by reviewing reported issues & support request tickets, supported processes, documenting the as-is and to-be processes and implementing changes in order to save time or costs to the business and/or improve data integrity. 
  • 15% Implementing simple business requested initiatives/projects. Create and modify reports as requested by the business. 
  • 10% – Assists project teams with capturing detailed requirements, user acceptance testing and reviewing operational impacts to ensure viability of new system development and effective deployment of updates. 
  • 5% – Reviews and validates or personally performs loads and validations of data into systems using load utility tools or programs when large amounts of data are not able to be entered timely or efficiently by keying. 

Additional Duties: 

  • May act as a liaison between internal customers and external vendors
  • Maintains and tracks all issues/work using standard Issue Tracking Processes
  • Other duties as assigned

 Core Requirements: 

  • Minimum of a 2-4 year degree required: Business Administration or Information Systems concentration or equivalent 
  • Previous experience in Human Resources Information Systems is preferred but not required
  • Knowledge of relational databases, applicant tracking systems, enterprise resource planning systems and report writing, working knowledge and/or experience with Workday HCM is a plus.
  • Good written, verbal, interpersonal, presentation skills
  • Ability to communicate among technical and non-technical employees, and process orientation skills
  • A customer driven approach and good customer management skills
  • Ability to prioritize work, be highly organized, and work independently
  • Ability to identify problems and apply creative solutions
  • Ability to manage many tasks while maintaining high degrees of attention to detail, accuracy and poise under pressure 
  • Must have collaborative work style 
  • Basic Proficiency in Microsoft Excel & PowerPoint
  • Must be able to maintain strictest confidence 

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

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Human Resources

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