Sales Support Analyst (AMERS)

Nasdaq is currently looking for a Sales Support Analyst who will be supporting the Sales, Account Management, and Service teams with various billing tasks, such as investigating billing issues, processing credits and cancels in relevant systems, and completing vendor forms. This person will own the billing issue research aspect – to accurately determine the root cause effectively, resolve matters in a timely manner, and demonstrate expertise to internal and external customers in all related billing matters, thereby delivering customer satisfaction, while ensuring that the company's goals and objectives are met.

In supporting the Sales & Service Teams, the Sales Support Analyst will:

• Partner with Account Management Team on specific client cases to understand client asset portfolio and assist with billing inquiries.

• Be responsible for all necessary and common activities concerning SF Opportunities, Approvals, while processing Contracts, managing Cancels and submitting credits, accurately entering information into systems in a timely manner.

• Provide expertise and understand cause and effect of actions and system limitations to meet client expectations.

• Take up calls from clients (1 minimum – 3 maximum short calls of basic inquiries from clients per day)

• Be a Subject Matter Expert for role tasks.

• Be a project point person, working closely with managers.

• Conduct system testing and provide feedback to system and process stakeholders.

In managing and administering the Order-to-Bill process, the Sales Support Analyst will:

• Be accountable for adhering to SOX compliance, Business Controls, and SLAs.

• Be responsible for ensuring that approvals are in place.

• Confirm all documentation is in order before sending for countersignature.

• Obtain information required to process agreements, cancels, and credit/rebills.

• Initiate order fulfilment and monitor billing to ensure information is correct.

• Complete client requested vendor forms, provide W9s

In owning Billing Query resolutions, the Sales Support Analyst will:

• Be resourceful when undertaking research and take the necessary corrective actions according to the applicable guidelines, and process credits/rebills where required.

• Coordinate with other internal teams where needed, and updates requestor on inquiry progress.

• Reviewing invoices to ensure billing accuracy.

• Field client billing queries, co-ordinate resolution with stakeholders, provide clients with regular updates until resolution is met.

Who are we looking for?

• A bachelor's degree in Business, or other relevant courses.

• At least two (2) years of experience in sales support/administration, order processing, and/or billing resolution.

• Knowledge of Salesforce or Apttus, Workday Financial, EIP or Configure Price Quote systems is preferred but not mandatory.

• Experience working directly with clients, multiple internal groups, and technical teams to see a task or project through to completion.

• Ability to work independently and in a team setting.

• Is quality-driven, detail-oriented, a proficient multitasker, strong attention to detail and consistently meets deadlines.

• Excellent organizational and time management skills.

• Maintains a proactive approach to learning and development.

• Excellent verbal communication skills and interpersonal skills

• Amenability to work the night shift throughout the work week and at least twice a week in the Nasdaq office at BGC, Taguig.

What will it be like working here?

Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered.

What do we offer you?

We recognize that our employees work tremendously hard; in exchange, you will receive a competitive salary package, HMO coverage for you and your dependents on day one, an annual bonus, employee stock purchase plan, retirement plan, education reimbursement options, paid vacation and sick leave, subscription to eLearning platforms, fitness, wellness, and more.

We also provide our employees with the resources and opportunities they need to chart a career of achievement, growth and endless possibilities.

What happens now?

If you think you would thrive in this role, then we would love to hear from you! Follow the link to apply, and one of our team members be in touch. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture, and where a career at Nasdaq can take you.