Job Location:
Norfolk, VA

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a newsroom that’s 1,700 strong and sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. 


Note for US based roles: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.

Job Description


As Director of Employee Services, you will oversee the strategic leadership of the Shared Service Center Benefits Administration and HRIS departments. You will be an important part of the SSC Executive Leadership team which focuses on strategy, policy, and people policies. This role also partners with the central HR team located in NY on the system development and administration of compensation, benefits, recruiting, and organizational development. You will report to the President of the Shared Services Center.


  • Consult and provide support for the HR Strategic direction in the long-term development and continuous improvement of the Workday HCM System. Research and recommend new functionality in support of our company goals.

  • Provide leadership to the SSC Benefits Administration and HRIS teams.

  • Partner with the Sr. Vice President, Total Rewards in the development and administration of our benefit and compensation programs for all employees both union and non-union.

  • Be an active and integral part of the SSC Executive Leadership Team.

  • Responsible for developing and implementing an operational plan which supports the strategic goals of the Human Resource organization and reflects the effective, efficient delivery of high-quality services.

  • Builds and maintains a strong functional team through effective recruiting, training, coaching, team building and succession planning.

  • Establishes procedures to ensure all internal customers are assisted appropriately and in a timely manner.

  • Manage resources to support and meet all project and compliance reporting deadlines.

  • Form trusted strategic relationships with key people in all NYT business locations.

  • Ensure the integrity and confidentiality of all Human Resource and Benefits Information.

  • Develop and implement controls to ensure compliance for all data integration, configuration, and reporting requirements.

  • Develop and maintain positive relationships (internally and externally, including vendors) to anticipate, plan, address and resolve complex customer service issues and maintain open lines of communication.

  • Support the diversity, equity, and inclusion strategy of The Times.

  • Promote a culture of regular feedback in consideration of our mission and values.


  • Human resource, benefits administration, HRIS or related experience in a Workday environment.

  • A bachelor’s degree in business administration or human resources, or equivalent combination of education and experience.

  • Build strong interdepartmental partnerships and work collaboratively with others to meet shared goals and objectives.

  • Demonstrated ability to build strong strategic relationships with business leaders and Executives.

  • Knowledge of industry best practices and ability to network with industry peers.

  • Excellent interpersonal, customer service, verbal and written communication skills.

  • Excellent organizational skills and attention to detail.

  • Experience with HRIS and benefits administration principles, practices, and procedures.

  • Excellent time management skills with a proven ability to meet deadlines.

  • Strong analytical and problem-solving skills.

  • Strong supervisory skills and leadership presence.

  • Ability to function well in a high-paced, frequently changing and at times stressful environment.


The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws, and will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable “Fair Chance” laws.