Job Location:
Nissan Americas Headquarters – Franklin

Job Summary

This role supports key regional GPS platform-focused initiatives, projects, and programs, ensuring an excellent employee experience and delivering measurable value/ROI to the business.  The Digital HR Analyst is a change agent, ensuring that system solutions drive the adoption of HR processes.  Additionally, the position utilizes standard methodology in employee data management to resolve requests and help achieve overall business objectives.  This position will participate in requirements definition, analysis, testing, deployment, and documentation of business functions and processes, as well as consult on strategic plans and work to optimize the use of Digital HR platforms (Workday, ServiceNow, and Cornerstone OnDemand).


  • Executes and supports global and regional medium-priority, medium-impact projects relating to Workday, HRSM-ServiceNow, Learning & Development (CSOD), and other Global People Services technologies.

  • Supports the development and oversees the execution of global and regional governance and operational processes (change request process, support models, integrations, system configuration requests, COE-engagement strategies, etc.).

  • Assures the definition of a standard client engagement methodology to enhance and expand the Digital HR portfolio/services is achieved and maintained.

  • Supports the definition of operational support and project SLAs by actively seeking opportunities to optimize the service delivery model and increase efficiency while providing quality customer support.

    • Documentation, participation, monitoring, and meeting of metrics and service level agreements

  • Partners with and serves as a liaison between GPS and COEs to advise on solutions within the Digital HR portfolio.

  • Recommends business needs that will drive the digital technologies strategy and roadmap development.

  • Supports change management plans, including alignment with COEs, communications, training, and awareness activities.

  • Serves in a project management capacity to:

    • Manage project deliverables and deadlines.

    • Properly articulate issues, identify root causes, and develop solutions. 

    • Manage client and customer expectations through timely checkpoints to provide status on issues, roadblocks, risks, changes, and accomplishments. 

    • Escalate issues to management appropriately to support the timely resolution and ensure continued progress to project completion.

  • Ensure employee records in core HR systems align with current standards. Perform routine checks, validation, and audits to ensure the integrity of the data in the systems is 100% compliant and accurate based on what has been provided or submitted through system workflows. 

  • Maintain data in Digital HR systems ensuring information is available on a timely basis by performing group data updates (mass loading), exports, imports, clean-ups, and research/report on any data discrepancies. Monitor data integrity that flows to downstream systems; research issues for the root cause; and engage the necessary resources to resolve them.

    • Help support data quality initiatives by maintaining data integrity in systems using queries, reports, dashboards, and data analysis. 

  • Participate in the identification and implementation of process improvements to ensure accurate employee data is maintained in the Digital HR systems and personnel files according to state and federal laws and company records retention guidelines. 

    • Actively utilizes PDCA methodology to identify value add services and operational enhancements.

  • Create/ update/ maintain documentation requiring the application of specialized knowledge of the assigned function. 

  • Supervisory Accountabilities: Supervises contract staff (onsite/offshore) to monitor workload and provide direction on running the business support needs and project execution. Coaches and provides guidance, training, and staff development to other team members. Additionally, the role participates in interviews for contract/offshore staff.

  • Requires the ability to manage transactions of confidential information and problem-solve to make appropriate decisions.

  • Active participation in regularly scheduled meetings about assigned initiatives, deliverables, projects, etc., will be expected.

  • As necessary, any other relevant duties to aid in the organization’s success.

Minimum Qualifications and Demonstrated Knowledge, Skills & Abilities

Job Knowledge and Skill:

  • 3-5 years of experience in a fast-paced, client-focused Digital HR (HRIS) service delivery environment required. Ability to collaborate with business clients to understand and identify core business needs and provide business-focused solutions within the Digital HR portfolio.

  • Experience with Workday or similar systems (HCM, Talent/Performance, Recruiting, Time Tracking/Absence, etc.), HRSM-ServiceNow, & LMS applications. Background in an application, database or front-end web development is a plus. A strong understanding of data structure concepts is desirable.

  • PeopleSoft & SAP system skills are desirable.

  • Advanced-level knowledge of Microsoft Office Suite and other PC applications required.

  • Business-focused project management experience is required to support large-scale, regional/global business projects and change management initiatives. 

  • 3-5 years of experience with HR functional processes (e.g., Talent Acquisition, Compensation & Benefits, Employee Relations, HR Business Partner, Strategic Workforce Planning, and L&D)

  • Experience in a multi-cultural, globally-matrixed environment is highly desired.

  • Self-motivated, quick learner, managing multiple assignments concurrently with minimal supervision. Must be a results-oriented self-starter with a successful record of accomplishment.

  • Strong analytical skills and research capabilities. Ability to think critically about a problem and provide solutions. Knowledge and use of PDCA methodologies are required.

  • Strong written, oral communication and interpersonal skills. Ability to engage strongly with global clients/stakeholders, create impact, and win confidence.

Education and Experience:  Bachelor’s degree in a related discipline is required.

Physical Requirements

  • The ability to work outside standard business hours to collaborate with global counterparts is required.

  • Work location: Split time between HQ- Franklin, TN, remote, and various plant-manufacturing locations (Smyrna & Decherd, TN & Canton, MS).

  • Travel: Occasional, as needed to domestic, regional, and international locations. It may be higher than usual during project planning or deployment phases.

Franklin Tennessee United States of America