Job Locations:
Milwaukee, WI Corporate
New York, NY Corporate

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

The Workday HCM Lead on our team will be both an HCM Functional lead as well as the Production support lead of Workday at Northwestern Mutual. You will manage the team and workload, as well as the roadmap of all HCM Functional stream and projects related to core HCM Function. Work closely with other workstream leads to maintain a cohesive and effective roadmap for the Workday ecosystem.

Key Responsibilities:

  • Manage the daily workload and roadmap of the HCM Functional configuration and provide production support for HCM and other workstreams.

  • Identify, recommend and track opportunities for process and operational improvements.

  • Collaborate with the Workday Community and the Area User Groups to resolve issues found within HCM domains. Proactively remain informed about Workday enhancements and contribute to the future roadmap development of workstream.

  • Participates in and leads cross-functional project teams to provide and implement effective system solutions to human resources.

  • Manages the system development and delivery of HR metrics and analytical reporting.

  • Oversees development of standardized processes; evaluates current processes and makes adjustment as needed including but not limited to technical processes, data integrity, systems integration and communication methods.

  • Provide expertise on third-party interface requirements. Serve as the point of contact for future support for Workday provided by the Workday production support team and both internal and external partners

  • Partner with our HR IT Business Partner in research and resolution of HR system issues as well as testing and implementation of new system functionality.

  • Collaborate with all functional streams to ensure effective system set up and efficient processes both internally and externally between systems and vendors.

  • Maintain data accuracy and integrity within system through regular review and audit of data.

  • Create and update documentation of existing and new guidelines for operations and system processes.

  • Provide training to HR staff and employees on new functionality and updates on existing processes occurring throughout the year.

  • Act as a consultant to stakeholders in the development of project concepts by assisting in development of business case, feasibility, scope, resource requirements, and budget.

  • Facilitate clear and concise status updates for key project stakeholders including direct communications with project sponsors and steering committees. 

  • Manage ServiceNow ticketing system and ensure compliance in all areas including SOX and data security (GDPR) compliance.

Key Requirements:

  • Bachelor’s degree in a Business, Information Systems or Computer Science or equivalent experience.

  • 5 – 10 years of HR Systems integrations and maintenance, of which 3-5 supporting or working with HR systems and production support teams.

  • Ability to manage cross functional team members and serve as a SME for the team.

  • Ability to develop, manage and effectively communicate and execute business and COE technology requirements in Workday ecosystem.

  • High level of professionalism and confidentiality in dealing with confidential data and business information and initiatives.

  • Possess functional knowledge of HR core business processes as well as strong systems analytics and support background.

  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executives.

  • Proven ability to manage multiple projects while remaining focused on detail.

  • Excellent listening, negotiation and presentation skills. Strong organizational and time-management skills, proven ability to prioritize and deliver results on time.

  • Strong desire to work with clients and provide exceptional client experiences. 

We are an equal opportunity employer, committed to an inclusive work environment. We are dedicated to offering reasonable accommodation during the application and interview process. Please share your needs with your recruiter. We offer health and vision benefits, 401k, flexible work schedules, an on-site concierge service, an on-site gym, and an on-site cafeteria.

This job is not covered by the existing Collective Bargaining Agreement.

Required Certifications:

Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now! 

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

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