Overview

Job Location:
Venlo

Vacancy: Corporate Integration Expert

Looking to work in an international company with more than 35 different nationalities where collaboration and innovative ideas are key to drive future success? Seeking a role where you can add value and have the opportunity to develop and grow? 
 
Office Depot | Viking has an exciting opportunity for a Corporate Integration Expert to join our European headquarters in Venlo, the Netherlands. The role is a fulltime, permanent position offering an excellent salary and benefits package.

Hybrid working is applicable but we’ll expect someone to come into the office for at least 3 to 4 days in the first couple of months to get up to speed and be around all the important stakeholders in our organisation

Due to the Covid-19 impact on traveling / relocating; we’re focusing our search on candidates that are either already living in the Netherlands, Germany or Belgium; and don’t require a full Visa sponsorship. Any Visa extensions could of course be discussed.

Background

Office Depot | Viking is transforming itself to meet changing customer expectations and be competitive in a rapidly changing industry. We have ambitious goals to grow our digital B2B direct sales business.

After many years of acquisition, limited governance, and a carve-out from Office Depot Inc. in 2017, the current IT landscape is extensive and complex. Recent investments in eCommerce and modernization have made good progress but a large challenge, and opportunity, remain. We are investing heavily in technology. The IT and Digital Engineering teams are developing strategies to increase agility and business value. We have built a new Corporate Services IT team to develop, manage and support the technology used by the Finance, HR, Legal and Communications teams. This team will manage solutions like among others: Oracle Cloud Finance; Order management & Fulfillment, through an Oracle Cloud (ERP) Centre of Excellence team; Workday HCM; Concur expense management and around 100 other IT systems and services.

Your role as a Corporate Integration Expert

The role of the Corporate Integration Expert is to support the Oracle Cloud interfaces and the job requires a deep knowledge of the end-to-end flow in order to monitor and troubleshoot errors that happen. This requires having to cross IT Business knowledge mainly in the processes areas Order To Cash (O2C) and Procure To Pay (P2P).  
The main stakeholders are the business and IT SMEs in the various systems to support these flows (SAP C4, Oracle Cloud, Manhattan, EIS/OIC and EDI). You will work closely with the Business Process Owners (BPOs), Business Process Experts (BPEs) and Subject Matter Experts (SMEs) to drive, support and gauge business process flow impact across the various interfaces when errors and incidents occur.

You will define and provide hands-on advice to the business, and align with other process areas to ensure that up/downstream and cross-impact of any change is considered and well-managed. 

  • Provide effective consultancy and support across the various processes (P2P & O2C) with a broader conceptual knowledge of supply chain & finance processes;

  • Be the End To End (E2E) process lead with particular focus on the integrations between SAP C4 (Order Entry System), Oracle Cloud (Order-management, Purchasing & finance Orchestration System) and Manhattan (Warehouse Management System).

  • Participate, advise and/or lead in business change/continuous improvement initiatives, ensuring that solutions are designed to prevent recurring issues (be sustainable) and engage the right stakeholders to drive through identified improvement initiatives;

  • Responsible for translating business requirements and adjustments by working with BPOs and BPEs to determine business requirements that need to be aligned to the system, and aligning with other process areas to ensure that up and downstream and cross-modular impact is considered;

  • Understand and support integrations to be built from a functional point of view. Specific between Hybris (front-end order capture solution) and integration with Manhattan (WMS solution);

  • Assist the Service Delivery Manager by establishing effective support processes between Oracle Cloud and other Integrations and the  Centre of Excellence team 

  • Assist the Service Delivery Manager by providing support for major incidents, contributing towards  root  cause  analysis,  ensuring  gaps  and  vulnerabilities  are  identified  and  tracked so that  closure  and  agreed  follow-up  actions  are  managed  to  completion;

  • Work with various stakeholders to identify service issues that impact the Oracle processes, escalate as appropriate and work with support teams through to resolution by providing 2nd line process support for the business, and escalating to 3rd and 4th line (third party support), when required;

  • Responsible for ensuring all development, configuration and change activities are tracked through JIRA and ensuring all all incident support work is consistently tracked through ServiceNow (SN);

  • Manage the quality of information captured in SN tickets by coaching and educating the Super User community and wider user base of the Oracle system;

  • Responsible for logging service requests with Oracle and working with other members of the CoE team and support groups for 3rd line support;

  • Support the Oracle Product Owner and work with the Technical expert when changes are being taken forward and the right SDLC process is being followed;

  • Responsible for maintaining the E2E process flows, configuration and supporting documentation and ensuring they are stored in the document repository (SharePoint via MS Teams);

What do you need to be successful in this role?

  • Must have at least 3 years experience supporting ERP (preferable Oracle Cloud) processes in an international (pan European) organization

  • Knowledge and experience of working with ERP systems, preferable Oracle Cloud and at a bare minimum understanding the module integrations between Supply Chain and Finance

  • Experience in working with cloud-hosted services (PaaS, SaaS) is highly preferred

  • Very experienced in a consulting approach with supporting multiple systems in a complex IT landscape

  • Has the ability to take a holistic view of up/downstream processes within and outside the assigned process area,

  • Can understand the potential impact of how changes in one process, or system may impact other processes and applications

  • Has a balance between a functional and technical understanding of the implications of design

  • Has the ability to effectively communicate complex technical issues to a non-technical audience (strong verbal & written communications skills)

  • Excellent knowledge of English, spoken and written. Other language skills such as native German, or native Dutch, would be a distinct advantage

What do we offer 

As we care about our people we will reward you with an excellent salary and additional benefits package which will include: 

  • Variable bonus structure up to 20% of your annual gross income

  • A good work-life balance with 36 days of leave per year, based on a 40-hour workweek 

  • Flexible working hours regarding starting your day between 07:00 and 09:00 am 

  • Travel allowance applicable for anyone that’s living more than 10 kilometers away from the office in Venlo

  • Pension-scheme provided by Office Depot with a small employee contribution and the remaining part will be paid by Office Depot 

  • Collective health insurance and discount on private insurances 

  • Accident and travel/commuting insurance in place (arranged and paid by Office Depot)

  • Several initiatives to stimulate your well-being like contributions for sport memberships 

  • Discount opportunities on our product assortment

Interested? Click ‘Apply’ today and take your next step towards a career with Office Depot | Viking 
 

Want to know more about Office Depot in the Netherlands? 
Visit our career website: https://careers.officedepot.eu/nl