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Organizations across the globe rely on OneSource Virtual for Workday services, support, optimization, and consulting. We create solutions built on the Workday application that empower customers to become strategic HR organizations, then scales with them as they grow. To date, OneSource Virtual offers HR outsourcing, IT outsourcing, application optimization, and consulting services to 500+ customers that represent more than 35 percent of Workday’s customer base.

Position Summary/Objective

The Admin Services Clerk is responsible for supporting the Employee Services Team and utilizing the Workday, case management, knowledgebase and contact center technologies and processes.  Service teams functional areas of support:  Benefit Administration, Help Desk and/or Workforce Administration.

Essential Functions/Duties/Responsibilities

  • Prepares and submits reports as needed
  • Process customer requests in the Benefits space such as dependent verification or other customer mailings and audits
  • Process changes as requested
  • Works alongside Specialist to provide desired information for customer
  • Handles incoming and outgoing mail and faxes
  • Assumes other duties as assigned by Manager


  • Works well on a team
  • Utilizes resources for research
  • Good decision making skills
  • Independent worker or thinker
  • Time management skills
  • Good verbal and written communication skills
  • Conflict resolution skills
  • Adherence to attendance policy
  • Able to prioritize work
  • Quick learner
  • Values and promotes teamwork
  • Shows initiative – looks for work and helps others
  • Willing to work overtime/flexible work schedule
  • Comfortable in call center environment
  • Feels comfortable with confidential information

Supervisory Responsibility

This role does not have supervisory responsibilities

Qualifications and Experience

  • HS Diploma required
  • Minimum of 1 year of related experience and/or training
  • Must have knowledge of employee benefits, COBRA and other federal/regulatory requirements 
  • Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)
  • Customer Service experience



You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.