Job Location:

Organizations across the globe rely on OneSource Virtual for Workday services, support, optimization, and consulting. We create solutions built on the Workday application that empower customers to become strategic HR organizations, then scales with them as they grow. To date, OneSource Virtual offers HR outsourcing, IT outsourcing, application optimization, and consulting services to 500+ customers that represent more than 35 percent of Workday’s customer base.

Essential Functions:
  • Coordinates, troubleshoots and manages system issues to resolution
  • Acts as point of escalation for advanced issues; works directly with customer to analyze and document problem, recommend solution, initiate corrective actions, follow up on problem resolution and inform customer of status.
  • Experience in timeline management, issue tracking, and configuration execution
  • Responsible for adhering to the current project management methodology while influencing best practices, process improvements, and procedures
  • Workday experience preferred
  • Interfaces with the customer to understand the customer’s overall objectives and requirements
  • Assist Consultants with project-based work
  • Provides QA approval to Analyst (A2) for production moves
  • Mentors new team members as required

Job Requirements:

  • 2-4 years of implementation/technical support/functional experience/training in Payroll with proven project delivery through full lifecycle from requirements through deployment/support
  • Practical experience in software configuration and existing system enhancements including business analysis; requirements, use case, and specification documentation; report development; testing and training
  • Technical/Functional support of known ERP system or Technical support of other systems functionality including configuration/set-up
  • Functional experience with configuration and support of Data Loads, Tax Adjustments, Payroll Reporting, Earning/Deduction Codes and Pay Rate Changes
  • Workday experience preferred
  • Experience in managing relationships and SLA’s with 3rd party ticketing system
  • Involved in the Day to Day configuration of the system
  • Project Lead or Management experience preferred
  • Possess intermediate/advanced level Excel skills


  • Bachelor’s degree or equivalent combination of education and experience (MIS, CS, HR, Accounting.)

These characteristics will help you fit in:

  • Supports and mentors junior team members
  • Performs activities with customer in mind
  • “Go to” resource for troubleshooting and support with particular applications and business tools and create customer ready materials
  • Familiar with types of issues by area and some industries and anticipates possible problems within assigned work
  • Identifies root causes and implements solutions within assigned work
  • Communicates in formal settings with clear presentation capability
  • Broad ERP experience with defined focus on area of specialization
  • Familiarity with the broader ERP resources available and active in one or more particular communities
  • Assists in scoping and proposing of new work

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.