Job Location:

Organizations across the globe rely on OneSource Virtual for Workday services, support, optimization, and consulting. We create solutions built on the Workday application that empower customers to become strategic HR organizations, then scales with them as they grow. To date, OneSource Virtual offers HR outsourcing, IT outsourcing, application optimization, and consulting services to 500+ customers that represent more than 35 percent of Workday’s customer base.

Essential Functions/Duties/Responsibilities

·         Processes payrolls using Workday

·         Responds to tickets escalated from the payroll processors

·         Assists with Limits on codes

·         Creates earnings and deductions as requested by the customer

·         Responds to basic payroll questions and questions on year end processes

·         Researches invoice and billing inquiries

·         Creates all run categories and provides extensive testing (bonus, stock, adj, etc.)

·         Generates on-demand payments as requested

·         Enters and maintains employee master file records

·         Assists with new client implementations as needed

·         Maintains payroll services support documentation

·         Assist with special projects as needed



·         Energetic and positive

·         Problem solver with excellent critical thinking skills

·         Strong communication skills with emphasis on outstanding customer service 

·         Flexible in a changing environment

·         Strong organizational skills with ability to multi-task and support multiple customers effectively

·         Works closely with others in a team, supporting collective goals

·         Detail Oriented with good  time management skills and accuracy

·         Ability to establish and maintain effective working relationships

·         Strong analytical, data entry and research skills

·         Self-directed management of workload with ability to meet tight deadlines and competing demand

·         Use tact and discretion in dealing with customer information

·         Excellent problem solving and mathematical skills

·         Strong understanding of payroll processes and procedures

·         Exercises independent judgment

Supervisory Responsibility

This role does not have any supervisory responsibilities

Qualifications and Experience

·         High School graduate, GED or equivalent; higher education preferred

·         1 year Payroll Processor experience

·         1 year of Customer service and / or Payroll experience

·         Experience with Payroll Data Entry

·         Experience in Microsoft Word and proficiency in Excel

·         Demonstrated Logical Payroll thinking

·         Experience with and understanding of Payroll Taxes

Preferred Skills

·         Knowledge of payroll and payroll processing

·         Payroll Configuration Experience

·         Experience with Zendesk and / or Salesforce programs

·         Associates degree or higher preferred       

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.