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OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more—all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. OneSource Virtual: let’s make the day more doable. Find your company’s solution at www.onesourcevirtual.com.

Position Summary/Objective

The Payroll Specialist II will be responsible for providing full end to end payroll processing support for OSV’s Managed Payroll customers. Will manage multiple customers with various deadlines in a fast-paced work environment. This remote position resides in a customer team environment and, in addition to supporting specific managed customers, will also support all OSV customers across all service levels as the leaders and business deem necessary. In addition to day-to-day support, Workday payroll configuration and year-end support is required.

Essential Functions/Duties/Responsibilities

  • Act as named Specialist for Managed Payroll and Payroll Administrative customers; and support other OSV payroll, tax and garnishment customers as needed within the service team
  • Manage and respond to cases daily to ensure service level agreements and high client satisfaction levels are being met
  • Respond to internal escalated cases from payroll team and other internal stakeholders
  • Manage the timely resolution of customer issues including handling customer escalations, perform and document Root Cause Analysis and implement remedial procedures to close gaps identified
  • Lead scheduled weekly, monthly, and quarterly client calls; participate in new client transition and other service area calls as needed, such as Tax
  • Configure basic to medium complex Workday pay components, deductions, run categories and support the year-end process and possible assist with special projects as needed
  • Troubleshoot quarter and year-end audit reports and make recommendations to customers
  • Meet quality and production metrics and scorecards
  • Maintains payroll services support documentation
  • Works extensively with peers and customer teams to collaboratively support customers and resolve requests


  • Excellent critical thinking, consultative, and problem-solving skills
  • Strong communication skills with emphasis on outstanding customer service 
  • Strong organizational skills with ability to multi-task, support multiple customers effectively, while being detail oriented with good time management skills and accuracy
  • Ability to establish and maintain effective working relationships
  • Strong analytical, data entry and research skills
  • Self-directed management of workload with ability to meet tight deadlines and competing demand
  • Excellent problem solving and mathematical skills
  • Strong understanding of payroll processes and procedures
  • Exercises independent judgment and a sense of urgency

Qualifications and Experience

  • Associates degree or higher preferred       
  • 3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting
  • 3+ years Customer Experience, or proven skills to operate at this experience level
  • Advanced Proficiency with the Microsoft Word and Excel
  • Strong understanding of Payroll Taxes, intermediate Payroll configuration and Payroll Compliance
  • Multi-Jurisdiction tax, Payroll Year End and W-2 Support and Adjustments experience
  • Strong written and verbal communication skills

Preferred Skills

  • Experience in an outsourcing environment – payroll, or tax, Workday and Salesforce programs


You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.