Overview

Job Location:
UK-NIR-Derry

Organizations across the globe rely on OneSource Virtual for Workday services, support, optimization, and consulting. We create solutions built on the Workday application that empower customers to become strategic HR organizations, then scales with them as they grow. To date, OneSource Virtual offers HR outsourcing, IT outsourcing, application optimization, and consulting services to 500+ customers that represent more than 35 percent of Workday’s customer base.

Position Summary/Objective
The Role of the Customer Readiness Specialist  is the oversight of local/regional scale transitions to Operations in collaboration with the assigned project leadership and other transition stakeholders.  This position ensures that projects are completed within defined scope, quality, time and budget.
 
The Customer Readiness Specialist  is the main representative for Service Transition supporting the successful transition of project from contract to operations.  Responsibilities will include, , client-interactions, control of contracted scope, deployment of standardized  transition tools, working with external vendor partners, project management and effective internal and external communication to all stakeholders during the transition within all functional areas.

Essential Functions/Duties/Responsibilities 

Key responsibilities:

  • Responsible for deliverables as outlined within the standard Global Payroll Readiness/Managed Payroll Checklist.
  • Prepares for and conducts critical meetings, to include, but not limited to Kick-offs, workshops, status updates, which includes preparation of support materials and co-ordination of participants
  • Participate in additional implementation meetings (customer facing and internal) as appropriate to ensure service transition activities are completed.
  • Adopt and ensure adherence to standard Global Payroll Readiness/Managed Payroll project standards; and support the build out of these standard to enable future improvements 
  • Serves as gateway to on-going successful business as usual relationships between Operations and the customer.
  • Monitor delivery of transition within agreed scope, quality, time and budget.
  • Serve as the conduit between Readiness, the client and Global Payroll/Managed Payroll team to ensure Readiness deliverables and activities are delivered within agreed milestones and budget.
  • Identify and communicate project risks to appropriate project leadership
  • Successful transition to operations for Local/Enterprise projects  
  • *Manage knowledge transfer to the Global Payroll team for customer specific detail.
  • Monitor the operations-impacting deliverables of internal technical teams to ensure they are successfully met.
  • *Prepare and initiate testing activities in partnership with the Global Payroll team and serve as advocate for standards adherence 
  • *Schedule and hold testing project governance meetings and ensure project stakeholders are aware and understand their respective deliverables.
  • Manage defects and monitor to resolution. Partner with operations on short-term and long-term impacts to BAU services 
  • Track and report Readiness progress including testing phases (dashboards) to key stakeholders
  • Drive lessons learned from each transition to ensure continuous improvement to standard methodology and toolset.
  • Mentor team members to develop depth of experience and capability.
  • Lead, guide and hold accountable the project stakeholders to ensure they meet their required deliverables.

*Global Payroll CSR only

Competencies

  • Project Management
  • Business Acumen   
  • Communication
  • Global Payroll Expertise
  • Critical Evaluation/Analytical Thinking
  •  Relationship Management/Client-focused  
  •  Ethical Practice

Supervisory Responsibility 
This position does not have direct reports but does require ability to work within a matrix organization

Qualifications and Experience

  •  Bachelor Degree
  • Advanced education or training in HR and/or Payroll (Desirable)
  • 3+ years working experience in Global HR and/or Payroll services delivery/operations.
  • Experience in coordination between different stakeholders within an organisation.
  • Strong project management background.
  • Strong communication skills, with previous customer facing / liaison experience.
  • Fluency in Spanish or other language(s) (Desirable)
  • Highly organised with the ability to oversee large and multiple projects.
  • Good PC Literacy – Word, Excel, Project and PowerPoint.
  • Role may involve local country and international travel and time away from home.

Preferred Skills

  • Experience of working closely with operational teams
  • Ability to manage process / service workshops with multiple customer contacts
  • Service testing experience – UAT, service rehearsal, parallel runs.
  •  Handling of knowledge transfer and service transitions.
  • Payroll experience

 

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.