Overview

Job Locations:
US-AZ-Mesa
US-Remote

Organizations across the globe rely on OneSource Virtual for Workday services, support, optimization, and consulting. We create solutions built on the Workday application that empower customers to become strategic HR organizations, then scales with them as they grow. To date, OneSource Virtual offers HR outsourcing, IT outsourcing, application optimization, and consulting services to 500+ customers that represent more than 35 percent of Workday’s customer base.

Responsibilities:

  • Be knowledgable about each customer in your portfolio and their expectations
  • Be the liason between the tax department and the customer
  • Understand how how payroll taxes will affect each customer in your portfolio
  • Build relationships with customer contacts
  • Be the customer’s advocate
  • Respond timely and accurately to customer requests/escalations
  • Ensure channels of communication with all customers remain open to include email, CRM tickets, calls, onsite visits
  • Prioritize and schedule customer calls with appropriate parties
  • Proactively communicate to the customer any changes that affect their accounts
  • Liase with the Customer Success team and other internal stakeholders to remain updated on the customer at the strategic level
  • Build relationships with internal Payroll Tax Specialists and Processors
  • Empower the Jurisdition Team with updates that are needed in advance of any customer calls or onsite meetings
  • Expertise at resolving all non-notice tickets
  • Be able to identify what constitutes payroll tax issues that warrant escalation

Requirements:

  • Conduct all behaviors according to our OSV Values
  • Customer Management experience to include strong oral and written communication skills 
  • Relationship management experience to include effectively managing customer expectations
  • Payroll and/or tax experience 
  • Working knowledge of tax rules and requirements
  • Proficient in Word and Excel
  • Data Analytics
  • Become an expert on OSVat OneSource Tax systems and procedures
  • Payroll outsourcing and/or Shared Services experience preferred
  • Associates degree or higher (or equivalent multistate tax experience) 

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.