Job Locations:

OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more—all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. OneSource Virtual: let’s make the day more doable. Find your company’s solution at www.onesourcevirtual.com.

The Knowledge Coordinator supports organization-wide knowledge sharing, so that the organization’s know-how, information and experience is shared inside and (as appropriate) outside the organization. The role is responsible for executing the Knowledge Management process activities and maintaining the Knowledge for a functional area(s) of the organization.

Essential Functions/Duties/Responsibilities

  • Prepare and maintain knowledge articles for internal and external use either directly or through network of subject matter experts
  • Stay abreast on organizational subject matter such as processes, standard operating procedures, and policies and manage updates to knowledge management system
  • Demonstrate an understanding of Service Delivery activities and partner with internal stakeholders to capture knowledge
  • Perform gap analyses to identify knowledge needs and implement enhancements
  • Approve knowledge submissions for business unit(s) and Respond to knowledge feedback
  • Monitor and evaluate the knowledge sharing program to ensure the quality and the quantity of knowledge meets expectations and needs of internal and external communities
  • Advocate knowledge management use and contributions within and across functional areas
  • Report on use of knowledge and other related performance metrics and Request Changes and additions to the knowledge management system in support of business operations
  • Work with other Knowledge Coordinators to review and audit/self-assess the knowledge management process and its techniques and methods
  • Assist in establishing and improving the processes related to management of knowledge within and across operations teams
  • Provide input into OSV’s knowledge management strategy


  • Ability to excel in a high-energy, fast-paced environment
  • Exceptional interpersonal skills allowing for clear, concise written and verbal communication with internal and external groups
  • Strong written and grammatical skills
  • Attention to detail and organizational skills
  • Ability to managed deadlines and multiple deliverables simultaneously

Supervisory Responsibility

This role does not have supervisory responsibilities.

Qualifications and Experience

  • High School Diploma or equivalent
  • 2-3 years of prior experience with documentation and/or training, preferably in an outsourcing environment
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and SharePoint

Preferred Skills

  • Working knowledge of BPaaS and/or Workday service delivery
  • Experience with Salesforce  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 


You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.