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OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more—all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. OneSource Virtual: let’s make the day more doable. Find your company’s solution at www.onesourcevirtual.com.

This is an operational position that includes file integrations, carrier eligibility, direct bill management, and call center support, but it is not an account management position.

Position Summary/Objective

The COBRA Sr. Specialist is responsible for supporting supports the COBRA/Direct Bill team Utilizes Workday, COBRAPoint, case management tool, knowledgebase and contact center technologies/ processes. 

Essential Functions/Duties/Responsibilities

  • Primary responsibility is to manage assigned operational duties to include:
  • Accurate and timely update of assigned cases and tasks via case management system
  • Assist in identifying and escalating process gaps for all customers to ensure internal processes are accurate
  • Provide professional and timely service to internal and external audit requests
  • Initiate and manage direct billing, collaborate with customer on direct billing processes
  • Daily HR system submissions of relevant COBRA tasks
  • Process incoming mail/email elections & payments
  • Building new clients in COBRA system for onboarding and closing out offboarding clients
  • Update rates and plans in COBRA system for Open enrollment as well as updating member elections
  • Carrier updates via email/phone/online portals
  • Review and correct daily integration files for COBRA events, General Rights Notices and Direct Billing files
  • Participate in ongoing training relative to the functional area
  • Form strong partnerships within the department and organization
  • Identify and document areas of improvement or innovation through process change or automation
  • Meet or exceed all performance standards
  • Assume ad-hoc duties as assigned by Manager


  • Effective communication skills via telephone, email and in-person
  • Must be willing to adapt and display positive attitude
  • Ability to work independently and as part of a team
  • Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace
  • Maintain punctuality and adherence to set schedule with overtime hours as needed
  • Must be able to cope in fast-paced, demanding, ever-changing environment
  • Able to manage member information while maintaining confidentiality
  • Analytical skills; strong research and follow up skills
  • Ability to multi-task, and think critically to resolve issues

Supervisory Responsibility

This role does not have supervisory responsibilities

Qualifications and Experience

  • HS Diploma required
  • 3-5 years of related experience and/or training, 1 year min as Specialist strongly preferred
  • Must have knowledge of employee benefits, COBRA and other federal/regulatory requirements 
  • Proficient PC Skills (Microsoft Excel/Word/Outlook, Adobe, HRIS, etc…)


  •   Bachelor’s degree preferred 


You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.