Overview
Job Location:
Mumbai
Application Support Analyst
Duties and Responsibilities
- Support, administration and maintenance of existing finance systems including Workday Financials, RevPort and Essbase
- Assist and support ongoing implementation of new finance systems and services
- Providing documentation, troubleshooting and training to staff in existing applications
- Test and implement system configuration changes, upgrades, new functionality and business reports relevant to finance
- Coordinate with finance application vendors, the IT and Finance departments and others parties to implement upgrades, releases and enhancements as well as communicate any changes to relevant users
- Provide technical support to the users globally either in person or via telephone, teleconference or e-mail.
- Support and comply with the corporate strategies, plans and policies, development initiatives
- Project Management including the creation of project and test plans and documenting business requirements
Education and Experience
- Must have 5+ years’ experience in Finance and application support
- Experience with architecture, design and implementation of services with Workday Financials.
- Strong financial process experience is desired (ideally a finance qualification or equivalent)
- Experience administrating IT systems in a financial services role subject to IT controls, which are heavily audited.
- Project management experience implementing or upgrading software, systems or services
- Advanced Microsoft skills in Excel and Outlook
- Good communication and business skills
- Familiarity with any of the following Finance Applications a plus: RevPort & Essbase
- Experience with SQL or similar a plus. If no experience, then an ability/interest in learning basic SQL skills
- Additional experience with Workday HCM an advantage.
