Overview

Job Location:
Mission Valley Campus – San Diego, CA

PLNU is a Christian liberal arts university in the evangelical, Wesleyan tradition, offering quality undergraduate, graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged, character is modeled and formed, and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of God’s kingdom. We therefore encourage applications from culturally diverse candidates.

Benefits:

We are pleased to offer attractive benefits and resources. This includes benefits such as health, dental, tuition benefits for employees and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year. In addition, we have many opportunities to engage with our community including staff chapel and a robust wellness program.

Job Summary:

Responsible for supporting the Data and Systems department part of GPS Operations with data collection, maintenance, processing, and analysis. These data may include but are not limited to event trends, enrollment and retention tracking, and survey creation and collection. Furthermore, this position provides support to the following systems: Salesforce, Target X, Dialpad phone system, SMS Magic, CODA, Canva, and Workday. The position reports directly to the Director, Data Analysts and Systems Management.

Salary:
Pay range $24.41 – $26.36
Internal Classification: Career Track – Technical; Job Level – 1

Job Status:

Full time

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Job Description:

The Data Operations Specialist works in close partnership with the Director, Data Analysts and Systems Management to support the operational and data needs of the Graduate and Professional Studies Operations division at PLNU.

RESPONSIBILITIES

Data Analyst: 

  • Support and maintain data standards to ensure data enters the system accurately, is cleansed appropriately and passes to the campus database system properly

  • Track and report statistics to GPS leadership and academic departments

  • Input inquiries and maintain accuracy of student information in the Salesforce

  • Manage ongoing data clean up in Salesforce and Workday 

  • Maintain weekly/monthly/semester/annual updates of reports, dashboards, and spreadsheets: 

  • Ensure data integrity by reviewing reports and performance indicators to identify issues and improve logic

Processing Support:

  • Manage and maintain Group Assignments for Salesforce object ownership

  • Coordinate with Records and Grad Processing on deployment and upkeep of Deferrals and Withdrawals as it pertains to Salesforce application updates

  • Manage and create Forms in Form Assembly for proper data input into Salesforce

  • Coordinate Course Payment Connection by processing Prepaid course payments to Prepaid applications so that payment is associated with Workday student account and applied toward tuition

  • Collaborate with GPS Enrollment and Marketing departments to process and upload mass prospect lists into Salesforce CRM

  • Support the implementation and maintenance of the CAS applications within the Liaison Webadmit software

  • Support the integration between Liaison Webadmit systems and Salesforce for graduate and professional study applications

Systems Support

  • Serve as 1st response for Salesforce or Workday support requests from Enrollment/Retention staff. Escalate to Systems director as needed

  • Maintain inventory of technology for Graduate and Professional Studies (monitors, docking stations, iPADs, etc.)

  • Manage and maintain SMS processes within Salesforce, including licenses, access, and templates

  • Train users in the proper use of Telecommunication, Workday, and Salesforce Systems and set up periodic training courses for users in areas where improvement or clarity may be required

  • Support Retention staff with Workday reporting needs as it pertains to rosters, registration, and assignments

  • Provide technical support to New Student Orientation and Information events 

  • Other duties as assigned

QUALIFICATIONS

  • Bachelor’s degree preferred or relevant and equivalent work experience

  • Ability to communicate effectively, both orally and in writing

  • Commitment to a customer-oriented provision of service

  • Strong technical skillset in data input and analysis

  • Must possess strong detail and time management skills. Ability to work independently and accomplish tasks under deadline stresses

  • Understanding of and commitment to the spiritual mission of Point Loma Nazarene University

  • Excellent organizational skills, accuracy, neatness, and attention to detail

  •  Demonstrated ability to manage multiple projects simultaneously, meet deadlines, and find solutions to issues that may arise

  • Evidence of Christian commitment and active church involvement. In addition, staff agree to live in agreement with PLNU’s Community Life Covenant

  • ​ The job offer is contingent on a clear background check

PHYSICAL REQUIREMENTS

The work is primarily sedentary and may require sitting for extended periods of time. Use of computer equipment: computer keyboard, mouse, and monitor. Vision to read documents, email and other correspondence, and reports on paper and computer monitor. Hearing and speaking to communicate effectively with others in person and by phone. Will also stand, stoop, push, pull, and lift up to 10 lbs throughout the day.

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At PLNU, we believe in pursuing calling together. Deep and meaningful relationships between students, faculty, and staff is vital in nurturing our shared community and expressing God’s love. We are looking for enthusiastic candidates to join us in empowering our students to reach their greatest personal, spiritual and professional potential. 

Point Loma Nazarene University does not discriminate on the basis of race, color, national origin, sex, age, disability or status as a veteran in any of its policies, practices or procedures.