Job Location:
Pasig – The Rockwell Business Center

Line of Service

Internal Firm Services


Not Applicable


IFS – Internal Firm Services – Other

Management Level


Job Description & Summary

A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll help our local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace.

The Human Capital (HC) Operations Manager Generalist will be responsible for overseeing the Onboarding process of PwC AC Manila, which includes onboarding activities for new hires and secondees, employee relations, compensation & benefits, offboarding and HR system related activities.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.

  • Act to resolve issues which prevent the team working effectively.

  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

  • Analyse complex ideas or proposals and build a range of meaningful recommendations.

  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

  • Address sub-standard work or work that does not meet firm's/client's expectations.

  • Use data and insights to inform conclusions and support decision-making.

  • Develop a point of view on key global trends, and how they impact clients.

  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

  • Simplify complex messages, highlighting and summarising key points.

  • Uphold the firm's code of ethics and business conduct.

Onboarding :

  • Uphold onboarding standards/compliance by working with relevant HR stakeholders related to onboarding tasks to drive and manage the onboarding process

  • Liaise with key stakeholders to gain an understanding of Firm and/or LoS business requirements and learning objectives to support the onboarding programs

  • Establish the required process improvement and change management protocols

  • Serve as a focal point of contact for onboarding inquiries and the escalate issues as needed to HR stakeholders to maximize response time, execution quality, and the new joiner experience

  • Contribute, where appropriate, to the identification of program effectiveness and efficiency and related measurement metrics; execute against effectiveness measurement metrics 

  • Design, deliver and manage orientation program to ensure the new joiners are receiving a good onboarding experience.

  • Communicate and driving onboarding strategy and ongoing change management

  • Manage the new joiner portals, websites, and other platforms in content as well as responses to new joiner inquiries 

  • Proactively identify and recommend best practices and opportunities for continuous improvement 

  • Represent AC Manila at Global level and actively participate in on-boarding. 

HCM Systems:

  • Demonstrates intimate-level abilities and/or a proven record of success managing efforts with identifying and addressing client needs: 

  • Understanding how HC systems and future enhancements support both the Firm’s strategic priorities; 

  • Iterative thinker with demonstrated experience leading teams who are solving problems with creativity while utilizing both positive and negative testing skills;

  • Experience aggregating various data points/sets to determine root cause or to design processes that benefit multiple stakeholders/multiple systems cohesively;

  • Acting as the liaison between the business users, the product/system owners, and Information Technology (IT), and other groups to integrate, enhance (build or remodel integrations, business processes, conditional rules, etc) and implement new systems and provide recommended solutions;

  • Identifying opportunities for process refinement or recreation, empathize with process stakeholders, conduct effective brainstorming and managing creative problem solvers; 

  • Fostering positive working relationships across a large organization, leading discussions and collaborating with a wide range of stakeholders; 

  • Presenting information/insight to all levels within the organization in both written and spoken methods of communication; 

  • Participating in quarterly roadmap reviews & status reporting with key stakeholders, adjusting action plans & resources based on meeting outcomes.

  • Specializing in HC Workday Human Capital Management module functionality, including understanding of possibilities and limitations within the technology including prior experience monitoring or designing integrations between Workday and other vendor SaaS systems;

  • Implementing new HC technology processes and systems, while also maintaining/enhancing existing systems to provide a cohesive end user experience; 

  • Navigating the technology landscape and bringing out the most applicable aspects for consideration; 

  • Understanding and keeping current with the external HC technologies, as well as subject matter specialization on existing HC technology tools;  

  • Understanding business problems in the form of functional and technical requirements, and innovative thought leadership in the creation of solutions; 

  • Developing, communicating and overseeing implementation of action plans; 

  • Utilizing tech resources in innovative ways that yields tangible and intangible benefits; 

  • Leveraging project management tools and methodologies as well as auditing skills to test completeness or find errors;

  • Leading projects with the ability to work with/and influence stakeholders and leadership; 

  • Managing multiple workstreams within a team as well as direct reports by determining and managing team activity workflow, job priorities and resources; 

  • Working independently and leading functional teams in delivery of day-to-day operation, as well as remaining focused on execution of strategic priorities; 

  • Providing strategic direction to the team to execute work while encouraging the team to develop innovative solutions; 

  • Leading and developing teams in a wide variety of areas including teaming, interpersonal skills, communication, stakeholder management, relationship building and business knowledge. 

  • Possessing self-motivation and contributing individually as well as part of the HC and shared services leadership team; and,

  • Sharing and collaborating within our teams, keeping peers & leadership well informed of issues & progress, as well as escalating problems to leadership as appropriate.

Essential Requirements:

  • At least ten (10)  years of relevant experience in Human Resources Operations

  • Strong working knowledge and experience in using HR Systems (e.g. Workday, ServiceNow)

  • Confidence working with senior leaders; ability to provide insights on the ground to gain alignment on strategic priorities, yet able to challenge whilst maintaining a strong and constructive relationship.

  • Outstanding verbal and written communication skills, with a high attention to detail to present complex topics in a clear and concise manner to audiences at various levels of the organization

  • Ability to influence and develop partnerships both internally and externally

  • Strong organizational and analytical skills, proficient in using data as a basis to drive discussions, propose change and decision-making

Preferred Skills:

  • HR Systems 

  • Onboarding to offboarding

  • Employee Relations

  • Compensation and Benefits

  • Relationship Management

  • Analytical Thinking

Other Capabilities:

  • Delivers HR processes very efficiently and speedily

  • Strategic mind-set with ability to apply innovative thinking to resolve issues & partner with key stakeholders in the business while leading business stakeholder from an operational perspective

  • Ability to communicate challenges as well as influence a

  • variety of stakeholders effectively. Ability to present sound and well-reasoned arguments to convince others.

  • Can draw from a range of strategies to persuade people to

  • agreement or effect change. Anticipates and adapts to change very well.

  • Experience in project management, data management, analysis & presentation

  • Able to simplify complex problems, processes or projects and evaluate them systematically.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred: Bachelor Degree – Human Resources Management

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?


Government Clearance Required?


Job Posting End Date