Job Location:
Bengaluru Brigade Magnum

Line of Service

Internal Firm Services


Not Applicable



Management Level


Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Information Technology Security team assists PwC in designing and creating sustainable security solutions to provide foundational capabilities and operational discipline through a focus on enterprise requirements and prioritisation, Information Technology security architecture, and the software development lifecycle.

Position Title: Associate/Senior Associate Grade/Level: Associate/Senior Associate
Reporting Manager Title: Director Job Code:
LoS: IFS Sub LoS/SBU: IT Security
Location: PAN India Position Type: Full time

Roles & Responsibilities:
 Member of L2 application support team responsible for resolving complex technical incidents and
requests related to Workday integrations. 
 Analyze and identify if root cause is data, configuration, or technical issue.
 Perform impact analysis, recommend solution, implement changes for issues detected in Workday
custom integrations.
 Identify possible performance improvements for Workday custom integrations. 
 Recognize patterns/ re-occurrence of incidents and propose technical and process improvements to
minimize volume/ magnitude of impact.
 Participate in ticket escalation meetings with L3 support to discuss investigation and solution
 Collaborate effectively with Workday support specialists across modules or business areas within the
greater team and raise tickets to appropriate group when work is out of scope of Workday Technical
Team's supported area or application.
 Peer review teammates' solution and deliverables.
Skills Required:
 At least 1 year of experience with supporting or developing Workday integrations.
 Experience in the following Workday integration technologies (not all of them are required):
o Workday connectors (required)
o Document Transformation & EIB (required)
o Workday API integration in both SOAP and REST (preferable)
o Payroll (PECI) (preferable)
o BIRT report design (preferable)
o Workday Studio integration (preferable)
 Ability to work with XML, JSON files (required) 
 Workday Reporting knowledge (required) 
 Prior experience working with ServiceNow ticketing tool, SOAP UI, Postman (preferable)
 Ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates; ability
to quickly and effectively prioritize multiple requests.
 Prior hand-on experience with data analysis, PoC, middleware and problem solving.
 Understand the nature of business within a large multinational organization (e.g., time zone differences,
cultural diversity, offshore colleagues)

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 Ability to work independently, as well as part of a team.
 Excellent communication and analytical skills.
Education and Experience: Bachelor of Engineering or equivalent
Experience: 4-7 years

Mandatory Skill Set-Workday, HCM, Workday Business Process, workday Admin,
Preferred Skill Set-Workday Business Process, reporting, troubleshooting,
Year of experience required-4-7 Years
Qualifications-Bachelor of Engineering or equivalent

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Human Capital Management (HCM), Workday

Optional Skills

Troubleshooting, Workday Business Process Framework

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date