Job Location:
Kolkata (AC) – South City Pinnacle

Line of Service

Internal Firm Services


Not Applicable


Managed Services

Management Level


Job Description & Summary

A career in our Human Resources Function practice, within People and Organisation services, will provide you with the opportunity to help our clients reset their talent strategies and deliver extraordinary business results through their people. We focus on evaluating and managing their unique challenges so our clients can maximise their return on the overall investment in human capital. You’ll gain a tremendous depth of expertise in all aspects of human capital, including creating sustainable value through people culture and change, designing compensation and retirement strategies, and improving human capital operations.

Our team helps our clients assess and improve the effectiveness of their Human Resources functions in enabling the business to maximise return on their human capital. You’ll focus on assessment and enhancement of an organisations Human Resources functional capability through policy change, process optimisation, and performance monitoring.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Invite and give in the moment feedback in a constructive manner.
  • Share and collaborate effectively with others.
  • Identify and make suggestions for improvements when problems and/or opportunities arise.
  • Handle, manipulate and analyse data and information responsibly.
  • Follow risk management and compliance procedures.
  • Keep up-to-date with developments in area of specialism.
  • Communicate confidently in a clear, concise and articulate manner – verbally and in the materials I produce.
  • Build and maintain an internal and external network.
  • Seek opportunities to learn about how PwC works as a global network of firms.
  • Uphold the firm's code of ethics and business conduct.

  • Responsible for providing front-facing support to routine questions, completed inquiries and transactional support to various firmwide processes, working in collaboration with various teams within the IFS Line of Service.

  • Monitor requests through the various ticketing systems and processing requests as required.

  • Escalate complex issues and resolve matters in partnership with the team manager. 

  • Deliver standardized processes for transactional service delivery by applying principles, frameworks and governance.

  • Understand the full range of PwC processes and programs available to our people

  • Stay current with the Territory’s laws, legislation, regulation and our firm policies.

  • Collaborate with various teams to respond to ongoing queries and issue resolution. 

  • Work closely with the IT teams to support related systems and technical escalations.

  • Liaise with stakeholders regarding Workday configuration as needed

  • Liaise with stakeholders within PwC to effectively enable operations within the IFS Line of Service.

  • Project assistance as required including but not limited to system implementations and/or updates, and other duties as assigned.

Experiences and skills you’ll use to solve

  • Technical knowledge including experience with HRIS (Workday) is an asset.

  • Technical knowledge including experience with Workday, Google Suite and Microsoft 365

  • Experience in a Human Capital environment, or experience in an administrative or coordinator role.

  • Experience working in a Service Centre function 

  • Strong relationship building skills and focus on customer service with the ability to deal with individuals at all levels within the Firm including leadership.

  • Excellent verbal communication (both written and verbal), organizational, time management and listening skills.

  • Well developed written communication skills.

  • Demonstrate exceptional attention to detail and ability to review own work for accuracy and completeness.

  • Ability to deal with a large number of competing activities/tasks with changing priorities.

  • Flexible and able to adapt to changing demands and pressures, performing under time constraints to meet deadlines

  • Ability to work both independently and as a team player.

  • The ability to communicate effectively, consult with others, build relationships, facilitate group discussions, and understand change management.

  • Excellent judgment and strong problem solving skills.

  • Professionalism and integrity and experience handling highly confidential and sensitive information.

  • Ability to perform under time constraints to meet deadlines.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?


Government Clearance Required?


Job Posting End Date

August 3, 2024