Overview

Job Locations:
Kolkata (AC) – Bangalore – RMZ Hebbal
Kolkata (AC) – Hyderabad – My Home Twitza (KSDC)

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Advisory – Other

Management Level

Associate

Job Description & Summary

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.

Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

  • Apply a learning mindset and take ownership for your own development.
  • Appreciate diverse perspectives, needs, and feelings of others.
  • Adopt habits to sustain high performance and develop your potential.
  • Actively listen, ask questions to check understanding, and clearly express ideas.
  • Seek, reflect, act on, and give feedback.
  • Gather information from a range of sources to analyse facts and discern patterns.
  • Commit to understanding how the business works and building commercial awareness.
  • Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Internal Firm Services are a team of professionals who provide strategic advice to our business leaders. This empowers our business and helps us work collaboratively on strategies, solutions and programs that support the firm.  

Working closely with the Territory’s leadership, the HR Associate provides efficient and effective support for areas of IFS and the business in executing transactional and administrative activities.  The role functions as a primary point of contact in the resolution, escalation or routing of inquiries as needed in line with PwC protocols and guidelines. 

This position reports to the team manager and will liaise with various stakeholders within IFS.  

 Meaningful work you’ll be part of 

As an HR Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to: 

Responsible for providing front-facing support to routine questions, completed inquiries and transactional support to various firmwide processes, working in collaboration with various teams within the IFS Line of Service. 

Monitor requests through the various ticketing systems and processing requests as required. 

Escalate complex issues and resolve matters in partnership with the team manager.  

Deliver standardized processes for transactional service delivery by applying principles, frameworks and governance. 

Understand the full range of PwC processes and programs available to our people 

Stay current with the Territory’s laws, legislation, regulation and our firm policies. 

Collaborate with various teams to respond to ongoing queries and issue resolution.  

Work closely with the IT teams to support related systems and technical escalations. 

Liaise with stakeholders regarding Workday configuration as needed 

Liaise with stakeholders within PwC to effectively enable operations within the IFS Line of Service. 

Project assistance as required including but not limited to system implementations and/or updates, and other duties as assigned. 

Experiences and skills you’ll use to solve 

Technical knowledge including experience with HRIS (Workday) is an asset. 

Technical knowledge including experience with Workday, Google Suite and Microsoft 365 

Experience in a Human Capital environment, or experience in an administrative or coordinator role. 

Experience working in a Service Centre function  

Strong relationship building skills and focus on customer service with the ability to deal with individuals at all levels within the Firm including leadership. 

Excellent verbal communication (both written and verbal), organizational, time management and listening skills. 

Well developed written communication skills. 

Demonstrate exceptional attention to detail and ability to review own work for accuracy and completeness. 

Ability to deal with a large number of competing activities/tasks with changing priorities. 

Flexible and able to adapt to changing demands and pressures, performing under time constraints to meet deadlines 

Ability to work both independently and as a team player. 

The ability to communicate effectively, consult with others, build relationships, facilitate group discussions, and understand change management. 

Excellent judgment and strong problem solving skills. 

Professionalism and integrity and experience handling highly confidential and sensitive information. 

Ability to perform under time constraints to meet deadlines. 

Education/Experience 

HR or related discipline preferred. 

Hours of Work 

This is a full-time opportunity which includes the requirement to work a rotating shift schedule involving evenings and nights.   

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Data Quality, Documentation Administration, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Shared Services, Human Resources Assistance, Human Resources Management (HRM), Inclusion, Intellectual Curiosity {+ 6 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

February 28, 2025