Job Locations:
Toronto – 18 York Street
Montreal – 1250 Rene Levesque Boulevard Ouest

Line of Service

Internal Firm Services


Not Applicable


IFS – Human Capital (HC)

Management Level


Job Description & Summary

A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll focus on helping the local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace.

Our Human Resources teams support initiatives and programmes including, customer support, business operations, data and analytics, technology systems, recruitment services and on-boarding, workforce mobility, contingent workforce, and people and programmes support.

Meaningful work you’ll be part of 

As a Human Capital Service Centre Administrator, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to: 

  • Responsible for providing front-facing support to routine questions, completed inquiries and transactional support to HC process firm wide working in collaboration with the HR Business Partners (HCBP), Centres of Excellences and the Professional HC Services Team 

  • Scope of support includes Core HR, Disability administration, Leaves, Offboarding, Global Mobility administration, Campus Recruitment administration, Learning & Development administration, and Data Management & Reporting 

  •  Act as next level support for query resolution and complex inquiries 

  • Escalate issues and resolve matters in partnership with HCSC Manager 

  • Responsible for ensuring process updates are completed and training is provided to HCSC administrators 

  • Review of HCSC communications (letters, verification of employment, clawbacks, scripts etc 

  • Understand the full range of HC processes and programs available to our people and be able to research ad hoc requests or escalations

  • Review payroll inputs/EIBs prior to payroll cutoff 

  • Provide on the job coaching to administrators and collaborate with various teams to respond to ongoing queries and issue resolution

  • Work closely with the HC Technology Team on supporting HC systems and technical escalations 

  • Liaise with HR colleagues from the HCBP and Professional HC Services Team to effectively enable HR operations 

  • Project assistance as required, and other duties as assigned

Experiences and skills you’ll use to solve 

  • Similar experience in an HC environment, or in an administrative or coordinator role.

  • Certified Human Resources Professional (CHRP) designation complete or in progress is preferred. 

  • Ability to review own work and others’ for accuracy and completeness.

  • Technical knowledge including experience with Workday. 

  • Strong relationship building skills and focus on customer service with the ability to deal with individuals at all levels within the Firm including leadership.

  • Ability to deal with a large number of competing activities/tasks with changing priorities

  • Flexible and able to adapt to changing demands and pressures. 

  • Ability to work both independently and as a team player

  • The ability to communicate effectively, consult with others, build relationships, facilitate group discussions, and understand change management

  • Excellent judgment and strong problem solving skills. 

  • Ability to perform under time constraints and calmly meet deadlines

  • When applying to a Quebec based opportunity, fluency in French is required. Outside of Quebec, fluency in French is an asset

  • A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at http://pwc.com/ca/whypwc

Your Application to PwC

We embrace new technology to deliver securely and differently for our candidates. To protect your personal information, apply at http://pwc.com/ca/careers and visit http://pwc.com/ca/applytopwc to learn more about what your recruitment experience could look like.

The most connected firm through activity based working

PwC Canada is committed to cultivating an inclusive, hybrid work environment – one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people.  We want you to be intentional with your work, how you do it and where it’s done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work, whether it’s in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?


Government Clearance Required?


Job Posting End Date

November 15, 2023

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.

We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.

To learn more about inclusion and diversity at PwC Canada: https://www.pwc.com/ca/en/about-us/diversity-inclusion.html. Be a part of The New Equation.

Chez PwC Canada, notre atout le plus précieux, c’est notre personnel. Et c’est en apprenant les uns des autres que nous devenons plus forts. Nous avons à cœur de créer une communauté équitable et inclusive de professionnels de la résolution de problèmes, dans laquelle chacun se sent vraiment à sa place. Nous savons que l’expérience peut prendre diverses formes et, pour nous, donner confiance au public et résoudre des problèmes importants n’est possible que si notre milieu de travail reflète la diversité de la société dans laquelle nous vivons.

Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.

Pour en savoir plus sur l’inclusion et la diversité chez PwC Canada: https://www.pwc.com/ca/fr/about-us/diversity-inclusion.html. Faites partie de La Nouvelle équation.