Overview

Job Location:
Toronto

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS – Human Capital (HC)

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.

Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Menaingful work you’ll be part of  

As a Human Capital Service Centre Team Lead, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to: 

  • Responsible for providing front-facing support to routine questions, completed inquiries and transactional support to HC processes firmwide while working in collaboration with various Centre of Excellence teams, HR Business Partners (HCBP), HC Professional  Services Team, and HC Technology Team to effectively enable HR operations 
  • Scope of support can include Core HR, Disability administration, Leaves, Offboarding, Global Mobility administration, HC projects, and Data Management & Reporting 
  • Act as next level support for query resolution and complex inquiries while escalating issues and resolving matters in partnership with HCSC Manager 
  • Responsible for ensuring process documentation updates and provides on the job coaching and training to administrators  
  • Understands the full range of HC processes and programs available to our people, researches ad hoc requests or escalations, while collaborating with various teams to respond to ongoing queries and issue resolution  
  • Works with and reviews large files and data sets as part of process audits, validations and payroll cut off, which includes uploading data files in Workday and processing corrections 
  • Experience running HC reports and manipulating data for various business reporting needs and process efficiency 
  • Constantly seeking ways to streamline work processes and improve workflow by using technologies 

Experiences and skills you’ll use to solve 

  • Technical knowledge including experience with Workday, Service Now Ticketing Tool  and Microsoft 
  • Relevant experience in an HC environment, as an HR Advisor or HC Generalist Role  
  • Exceptional critical thinking, attention to detail, and ability to review own work and others work for accuracy and completeness   
  • Ability to provide support and recommendations on best practices related to Workday and other systems and processes to HCSC team members and other teams, while understanding the impacts of change management 
  • Strong relationship building and consulting skills, facilitates group discussions with a focus on customer service, with the ability to deal with individuals at all levels within the Firm including leadership 
  • Excellent judgment, communication skills (written and verbal), problem solving skills and time management and listening skills 
  • Ability to deal with competing activities/tasks with changing priorities, can perform under time constraints and can adapt to changing demands and pressures calmly to meet deadlines   
  • Ability to work both independently and as a team player 
  • Certified Human Resources Professional (CHRP) designation complete or in progress is preferred 
  • PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.   

 

Why you’ll love PwC 

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc 

 

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity. 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Creativity, Data Quality, Documentation Administration, Embracing Change, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Shared Services, Human Resources Assistance {+ 11 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.

We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.

To learn more about inclusion and diversity at PwC Canada: https://www.pwc.com/ca/en/about-us/diversity-inclusion.html. Be a part of The New Equation.

Chez PwC Canada, notre atout le plus précieux, c’est notre personnel. Et c’est en apprenant les uns des autres que nous devenons plus forts. Nous avons à cœur de créer une communauté équitable et inclusive de professionnels de la résolution de problèmes, dans laquelle chacun se sent vraiment à sa place. Nous savons que l’expérience peut prendre diverses formes et, pour nous, donner confiance au public et résoudre des problèmes importants n’est possible que si notre milieu de travail reflète la diversité de la société dans laquelle nous vivons.

Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.

Pour en savoir plus sur l’inclusion et la diversité chez PwC Canada: https://www.pwc.com/ca/fr/about-us/diversity-inclusion.html. Faites partie de La Nouvelle équation.