Line of Service
Internal Firm Services
Job Description & Summary
A career in our Human Resources Function practice, within People and Organisation services, will provide you with the opportunity to help our clients reset their talent strategies and deliver extraordinary business results through their people. We focus on evaluating and managing their unique challenges so our clients can maximise their return on the overall investment in human capital. You’ll gain a tremendous depth of expertise in all aspects of human capital, including creating sustainable value through people culture and change, designing compensation and retirement strategies, and improving human capital operations.
Our team helps our clients assess and improve the effectiveness of their Human Resources functions in enabling the business to maximise return on their human capital. You’ll focus on assessment and enhancement of an organisations Human Resources functional capability through policy change, process optimisation, and performance monitoring.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
- Invite and give in the moment feedback in a constructive manner.
- Share and collaborate effectively with others.
- Identify and make suggestions for improvements when problems and/or opportunities arise.
- Handle, manipulate and analyse data and information responsibly.
- Follow risk management and compliance procedures.
- Keep up-to-date with developments in area of specialism.
- Communicate confidently in a clear, concise and articulate manner – verbally and in the materials I produce.
- Build and maintain an internal and external network.
- Seek opportunities to learn about how PwC works as a global network of firms.
- Uphold the firm's code of ethics and business conduct.
Working closely with the Territory’s leadership, the L&D Associate provides efficient, effective support for all areas of L&D and the business in executing Learning & Development related transactional and administrative activities. The L&D Associate functions as a primary point of contact in the resolution, escalation or routing of inquiries as needed in line with L&D protocols and guidelines.
Job Overview and Primary Responsibilities
Responsible for providing front-facing support to routine questions, completed inquiries and transactional support for Learning and Development processes at the firmwide and Line of Service level, while working in collaboration with Learning & Development Team:
Includes, but is not limited to, the set up and maintenance of Learning & Development training events and sessions, curriculums, compositions, proxy and dynamic enrollment, BOT enrolments, groups and email notification, as required
Use PwC’s global ticketing system and ServiceNow to review and respond to inquiries/requests or escalate as needed.
Support Learning & Development administration, such as Cornerstone on Demand/Vantage cleanup, BOT management/escalation/enhancements.
Supporting key Stakeholders with Firmwide and Line of Service mandatory Learning and Development programs, such as Compliance and Independence Office.
Administration of Metrics that Matter (MtM), elearning system uploads, and support with assessments as required.
Responsible for delivering operational support aligned to Service Level agreement and providing quality review and feedback to third parties (e.g. TCS- Tata Consulting Services) who may be involved in providing additional transactional support
Act as next level support for learning and development query resolution and complex inquiries from various stakeholders within L&D and the FirmDeliver standardized processes for Learning & Development transactional service delivery by applying principles, frameworks and governance.
Technical understanding of systems such as Vantage, Cornerstone on Demand (CSOD), Workday, and Learning & Development programs available to our people.
Collaborate with various teams to respond to ongoing queries and issue resolution
Work closely with the IT Manager on supporting systems and technical escalations.
Work with PwC data tools such as Alteryx, Power BI etc. to perform regular audits and validations
Project assistance as required, and other duties as assigned.
Technical knowledge including experience with Learning Management Systems (LMS) such as Cornerstone on Demand, HRIS Workday experience is an asset but not required.
1 – 3 years experience in an HC environment, or 3 – 5 years experience in an administrative or coordinator role with Learning & Development administration experience is an asset.
Ability to review own work for accuracy and completeness.
Demonstrate exceptional attention to detail.
The ability to communicate effectively, consult with others, build relationships, facilitate group discussions, and understand change management.
Strong relationship building skills and focus on customer service with the ability to deal with individuals at all levels within the Firm including leadership.
Excellent verbal communication, organizational, time management and listening skills. Well developed written communication skills.
Ability to perform under time constraints and deal with a large number of competing activities/tasks with changing priorities while meeting deadlines.
Flexible and able to adapt to changing demands and pressures.
Ability to work both independently and as a team player.
Excellent judgment and strong problem solving skills.
Professionalism and integrity.
● An undergraduate degree in HR or Learning & Development related discipline preferred. ● Certified Human Resources Professional designation complete or in progress is preferred.
Hours of Work
This is a full-time opportunity which includes the requirement to work a rotating shift schedule involving evenings and nights.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Desired Languages (If blank, desired languages not specified)
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date