Overview

Job Locations:
FL-Tampa
NC-Raleigh
NC-Charlotte
IL-Chicago
OH-Cincinnati
OH-Cleveland
SC-Columbia
OH-Columbus
TX-Dallas
VA-Richmond
MD-Baltimore
NY-Rochester
AR-Bentonville
IL-Rosemont
CA-Sacramento
MA-Boston
MO-St. Louis
UT-Salt Lake City
TX-San Antonio
CA-San Diego
CA-San Francisco
CA-San Jose
WA-Seattle
SC-Spartanburg
CA-El Segundo
NY-Albany
AR-Springdale
CT-Stamford
OH-Toledo
GA-Atlanta
OK-Tulsa
TX-Austin
DC-Washington
CO-Denver
IA-Des Moines
MI-Detroit
NY-Buffalo
NJ-Florham Park
TX-Fort Worth
FL-Sarasota
NC-Greensboro
FL-Hallandale Beach
PA-Harrisburg
CT-Hartford
TX-Houston
IN-Indianapolis
MI-Grand Rapids
NE-Omaha
CA-Irvine
FL-Jacksonville
MO-Kansas City
NV-Las Vegas
GA-Lithia Springs
AR-Little Rock
CA-Los Angeles
KY-Louisville
AL-Birmingham
US-Remote
NY-Melville
FL-Miami
WI-Milwaukee
MN-Minneapolis
VT-Montpelier
TN-Nashville
LA-New Orleans
NY-New York
OK-Oklahoma City
FL-Orlando
IL-Peoria
PA-Philadelphia
AZ-Phoenix
PA-Pittsburgh
OR-Portland

Industry/Sector

Not Applicable

Specialism

IFS – Information Technology (IT)

Management Level

Senior Associate

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Information Technology Relationship Management team oversees our relationships with vendors and resources that provide information technology operational services to PwC. As part of the team, you’ll support and assist in the development of internal systems and applications used by the PwC partners and staff in the various function areas.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Use feedback and reflection to develop self awareness, personal strengths and address development areas.
  • Delegate to others to provide stretch opportunities, coaching them to deliver results.
  • Demonstrate critical thinking and the ability to bring order to unstructured problems.
  • Use a broad range of tools and techniques to extract insights from current industry or sector trends.
  • Review your work and that of others for quality, accuracy and relevance.
  • Know how and when to use tools available for a given situation and can explain the reasons for this choice.
  • Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
  • Use straightforward communication, in a structured way, when influencing and connecting with others.
  • Able to read situations and modify behavior to build quality relationships.
  • Uphold the firm’s code of ethics and business conduct.

Workday Functional Analyst position is a part of the Global Workday organization and is responsible for ongoing support specific to PwC’s Workday post-implementation care, responsible for tasks including incident resolution and request fulfillment.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
High School Diploma

Minimum Years of Experience:
2 year(s) 1 year in supporting Workday Payroll module

Preferred Qualifications:

Degree Preferred:
Bachelor Degree

Preferred Fields of Study:
Computer and Information Science, Technology Education

Certification(s) Preferred:

Possessing a Workday certification in the relevant domain.

Preferred Knowledge/Skills:

Demonstrates thorough abilities and/or a proven record of success in the following areas:

  • Possessing knowledge in Workday Absence, Benefits or Compensation modules will be an advantage;
  • Demonstrating the ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates; ability to quickly and effectively prioritize multiple requests;
  • Displaying highly effective communication and analytical skills;
  • Working independently, as well as, part of a globally diverse team across the PwC network;
  • Displaying proven customer oriented personality coupled with the ability to mitigate problems and deliver solutions on the expected level;
  • Maintaining business systems including resolving users’ issues;
  • Contributing to change management process including functional requirements identification and validation;
  • Creating and delivering appropriate system support documentation and knowledge articles;
  • Providing day-to-day end-user second level support Workday Users globally;
  • Identifying the workaround/solution and resolve incident within the agreed service levels;
  • Providing guidance on alternative resolutions on recurring or ongoing issues;
  • Documenting troubleshooting or resolution steps;
  • Working with the Service Desks to provide updates to the user, on the status of the incident;
  • Engaging and coordinate with the vendor, when required;
  • Invoking escalation processes; involve multiple resolver groups, as needed; and,
  • Taking command of the payroll functional configurations to best advise customers on optimal use of the application functionality.

Travel Requirements

Up to 20%

Job Posting End Date

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer. For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.For positions in Colorado, visit the following link for information related to Colorado’s Equal Pay for Equal Work Act: https://pwc.to/coloradoifsseniorassociate.