Job Location:

Line of Service

Internal Firm Services


Not Applicable


IFS – Human Capital (HC)

Management Level


Job Description & Summary

A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll help our local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

Key responsibilities:

  • Support the People Service Delivery Leader to transform, optimize and manage the day-to-day People Organization consultation and delivery services (both onsite and offsite
  • Support the People Service Leader to continuously digitize, automate and improve services, including process and project support to any process and digital enhancements or new rollouts within the Service Delivery Team (e.g. develop process procedures, guidelines, templates and flowcharts, etc.)
  • Monitor the daily operations of the central service delivery team, resolve issues and ensure all services are delivered in a seamless, high-quality way, aligned with services level agreements (SLAs) and compliance with legal regulation and PwC China policies. Scope of daily operations may include new joiner onboarding process, social benefits, offboarding process, payroll data collection, inbound and outbound service and supervising administrations, e.g. staff employment records and filing, qualification and certification, labour contract renewal, staff information update, commercial insurance, etc. 
  • Lead the daily operations of the central service delivery team to provide relevant performance reporting and analytics to all PO functions and employees for continuous improvement
  • Build a good relationship with LoS HR, CoE and resourcing team and seek feedback from them constantly, and keep improving the process to ensure timely accurate information and quality service.
  • Liaise with the government authority to ensure compliance with required government procedures
  • Lead and support People Organisation initiatives and projects according to People Organisation strategy and priorities
  • Assist the People Service Delivery Leader to manage relationships with PwC Network and external vendors not only to facilitate the day-to-day performance of the vendors, their delivery and service quality but also to improve and fully utilize all available aspects of adopted technology
  • Manage central service delivery team around their performance, development and wellbeing including periodic coaching sessions and management of mid-year and annual performance review

Qualifications and skills

  • 8 + years of solid operations and optimization experience in Shared Services and/or any core human resource in sizable organizations, experience in the China or Shanghai market is highly preferred
  • Full working knowledge and understanding of HR Compliance, familiar with local labor law and relevant employment ordinance
  • Experience with Workday and other HR Systems a plus
  • Digital savvy, strong customer services, communication and project management skills
  • Excellent knowledge of data security, database management and data analytics
  • Strong number sense, expertise in utilizing data to improve delivery services
  • Comfortable managing up and across the organization, with strong credibility and the ability to influence leaders and teams, excellent collaboration skills

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred: Bachelor Degree

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?


Government Clearance Required?


Job Posting End Date