Job Locations:

Line of Service

Internal Firm Services




IFS – Information Technology (IT)

Management Level

Senior Associate

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist – Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.

Workday Functional Analyst

(System Support Area)
Location: Warszawa/Kraków/remote

Workday Functional Analyst position is a part of the Global Workday organization and is responsible for ongoing support specific to PwC’s Workday post-implementation care, responsible for tasks including incident resolution and request fulfillment.

The role 

  • Maintains business systems including resolving users’ issues
  • Contribute to change management process including functional requirements identification and validation
  • Create and deliver appropriate system support documentation and knowledge articles

Area of responsibility

  • Provide day-to-day end-user second level support Workday Users globally
  • Identify the workaround/solution and resolve incident within the agreed service levels
  • Provide guidance on alternative resolutions on recurring or ongoing issues
  • Document troubleshooting or resolution steps
  • Work with the Service Desks to provide updates to the user, on the status of the incident
  • Engage and coordinate with the vendor, when required
  • Invoke escalation processes; involve multiple resolver groups, as needed

Candidate profile

  • At least 1 year experience in providing functional support and configuring Workday Compensation, Recruiting, Absence or Talent
  • Experience in other Workday modules will be an advantage
  • Excellent communication and analytical skills
  • Ability to quickly and effectively prioritize multiple requests
  • Ability to work independently, as well as part of a team
  • Strong customer oriented personality coupled with the ability to mitigate problems and deliver solutions on the expected level
  • Fluent English

We offer

  • Career development and professional growth in a global team setting
  • Participation in multi-territory activities in Workday system business support area
  • Competitive salary and benefits package, including private healthcare, life and disability insurance, attractive voucher program
  • Opportunity to engage in after-hours sports activities and team building events
  • Inspiring and friendly work environment
  • Your career development plan tailored to your preferences and ambitions
  • Flexible working arrangements based on the Polish Labor Law regulations including hybrid or remote model of work

With any queries please contact [email protected] with job title in the subject.

PwC Advisory spółka z ograniczoną odpowiedzialnością sp.k. or another PwC entity which runs a recruitment process – list of entities: https://www.pwc.com/gx/en/about/office-locations/poland.html, with its registered seat in Warsaw (00-633), Polna 11 Street, („PwC” or “we”) will be the controller of your personal data submitted in your application for a job. Your personal data will be processed for the purpose of performing a recruitment process for the job offered. If you give us explicit consent, your personal data will be also processed for participation in further recruitment processes conducted by PwC and sending notifications about job offers in PwC or job related events organized or with the participation of PwC such as career fair. A full information about processing your personal data is available in our Privacy Policy.
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Travel Requirements

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Government Clearance Required?


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