Job Location:
PHI – Manila

Primary Details

Time Type: Full time

Worker Type: Employee

To support HRDG operations to deliver one or more of the following scope of services: Continuous Improvement Ideation and governance, change request, issue/problem management, satisfaction surveys, reporting, and recommend service framework based on Continuous Improvement ideas identified. To ensure QBE’s people data is accurately represented within the Workday system, Regulatory activities being performed by HRDG (and possibly others) by proactively working with divisional representatives to resolve any data issues. Uses their deep knowledge of how assigned processes work at QBE, and external good practice, to advise HR teams on how knowledge, process and technology work together and suggest improvement opportunities. When improvements are agreed and prioritised, they coordinate between HR stakeholders and IT (where applicable) to ensure that business/user requirements are delivered that meet the business objectives of HR.

Primary Responsibilities

• Data and Performance Lead
•Contribute to Strategy & Operations’ continuous improvement design processes
•Assist/creates and recommends continuous improvement strategy for the assigned work stream in close collaboration with CI Champion
•Helps in identifying improvements partnering with OE BPR, and recommending solutions to HRDG Operations and Process Leads
•Support improvement in the OE framework that will direct to maturity
•Support continuous improvement initiatives from idea generation to implementation
•Supports continuous improvement and organization development activities
•Assigned and accountable for specific areas of responsibility/deliverables: Incident and Problem Management Process, Issue and Risk Management Process, Governance Meetings Management, Change Request Management Process, User Relationship Management Process, Performance Management Reporting Process
•Responsible for maintaining procedure manual for their specific areas of responsibility
•Follows QBE’s Operational Excellence standard processes, recommending improvements as necessary Review scheduled exception reports generated in Workday (and possibly other systems in future).
•Track the volume of exceptions recorded for the development of a data quality dashboard. Work toward reducing it over time, with targets established and revised on a regular basis (quarterly or semiannually).
•Review each exception to identify if it is a genuine data error, seek clarification from the manager of the relevant employee as necessary, and provide that manager with guidance in the process of resolving the issue or flagging it as a non-issue if the data is correct.
•Keep track of genuine data exceptions (that are not errors and need to remain as is for genuine business needs), record background, details, and reason for exception and adjust/remove them from exception lists/reporting as required.
•Provide regular reporting on data exceptions, errors, and issues resolved to Group PD&A and other stakeholders as required.
•Work with Group PD&A team, Divisional HR Ops teams, and HRIT to constantly improve exception reporting and tracking, providing input on pain points observed and any ideas for improvement.
•Partner with all teams across HRDG who process data changes to ensure they are aware of how to do this correctly and avoid ongoing data quality issues caused by incorrectly processing data changes or leaving out key steps in processes.
•HR Digital Lead
•Strategy and Planning
•• Work with HR teams to plan, prioritise and schedule Applications Minor Enhancements and Applications Development
•• Positive business outcomes
•• Tangible process improvements
•• Quality and timeliness deliverables embedded within teams aligned to portfolio
•• Researches and presents process and technology improvement options
•Policies and Procedures
•• Support development of needs and capabilities and provide support to obtain business cases on prioritized business projects
•• Develop project documentation in alignment within company policies/methodologies
•• Analyze workflow to create process maps and isolate areas of potential improvement
•• Maintain work practices that follow applicable policies and procedures related to business requirements development and implementation
•• Ensure the requirements accurately and sufficiently describe business needs and result in desired business outcomes
•• Provide qualitative feedback and support to ensure Service Provider is able to action the work.
•• Effectively use available tools in administration and tracking of job responsibilities
•• Define and apply standards and quality criteria to ensure consistency and a full audit trail of work
•• Work with team members to ensure business requirements are well understood and documented
•• Identify issues and risks, ensuring that they are appropriately captured raised and actioned
•• Frequently review and evaluate internal processes for effectiveness and efficiency to ensure they continue to support business need
•• Recommend and implement process improvements which benefit
•• Adherence to company policies/methodologies
•• Analyses service data to identify pain points
•• Regular process improvements
•• Quality of deliverables in audits
•• Positive customer feedback
•• Adherence to technical standards
•• Effective management of risks & issues
•• Acts as an employee advocate
•Environmental Awareness/Customer Focus
•• Ensuring the effective scoping of projects including the identification and management of dependencies to minimize the number and size of change requests to original scope and solutions
•• Quickly understand the business issue and data changes of client’s business unit and industry
•• Ensuring business requirements are sufficiently detailed to enable further project documentation to be documented including technical designs and testing documentation
•• Build relationships, share knowledge, and jointly address business issues with key internal and external stakeholders, including other functional areas, to identify and promote consistency and synergies
•o Consult with customers effectively
•o Provide accurate and timely information to all external and internal stakeholders
•o Build and maintain strong relationships with information technology colleagues and business customers to ensure business requirements are well communicated and understood
•• Provide coaching to business customers on governance process, and leadership in working through the process to demonstrate progress of
•• Limited amount of rework
•• Positive customer and team member feedback
•• Quality of materials presented to governance boards
•• Traceability between business and functional requirements
•• Quality and effectiveness of engagement with business customers
•• Increased customer understanding
•Technical Performance
•• Provide more complex solution activities which may be beyond the competency or skill of a Business Analyst
•• Plan and execute User Acceptance Testing and User Experience Testing, including test planning, user coordination, test execution, and timely completion to identify and eliminate any risk to change implementation
•• Undertake the analysis for business problems and translate them into requirements to ensure solution meets business requirements
•o Perform gap and impact analysis between current and desired state
•o Effectively translate business problem into business requirements
•o Provide solution alternatives and recommendations
•o Contribute to project cost estimates
•o Manage the transition of business requirements into implementation (IT and otherwise)
•o Coordinate solution design with IT, and be accountable for the technical design
•o Ensure business readiness and participation on projects
•• Preparation of business cases where required
•• Ensuring business requirements are managed throughout project and program lifecycle
•• Manage reporting and analytics for relevant business unit, both internally and externally
•• Provide detailed analysis on relevant business unit
•• Positive client feedback
•• Adherence to the timescales, cost and quality criteria
•• Limited amount of rework
•• Requirements traceability demonstrated
•• Evidence of alternatives considered
•• Estimated vs. actual costs – accuracy of cost estimations
•• Quality of technical design
•• Level of business participation
•• Level of acceptance of requirements as complete from SI
•• Requirements are well understood and implemented as intended
•• Demonstrates solutions
•• Change successfully embedded
•People Management
•• May mentor/coach junior team members
•• Influences HR stakeholders to adopt solutions and
•• Successful transfer of knowledge

Required Education

• Bachelor's Degree or equivalent combination of education and work experience

Required Experience

• 5 years relevant experience

Required Licenses/Certifications

• Workday HCM Certification

Preferred Competencies/Skills

• Demonstrated ability to achieve customer satisfaction through a managed service framework
•Facilitation skills
•Adaptability to change and flexible hours to accommodate global meeting times
•Effective collaboration skills
•Adept in working across a heavily matrixed organization
•Strong communication and organization skills
•Excellent Documentation skills

Preferred Education

• Bachelor's Degree or equivalent combination of education and work experience

Preferred Experience

• Sufficient experience to allow application/modification of existing methods and systems on own initiative in line with business context
•Bachelor’s degree (or geography equivalent)– Business or technology preferred
•Project coordination experience
•Virtual teaming experience
•Experience working on Green Belt Projects
•3 years of people leader experience

Preferred Licenses/Certifications

• Six Sigma – Yellow Belt
•GIA (Internal Audit)
•Workday HCM Certification

Preferred Knowledge

• Advanced knowledge of one or more functional area through significant job experience and training
•Understanding of Service Management processes and reporting on SLA metrics
•Basic knowledge of assigned Insurance work stream and its service requirements
•Broad working knowledge of Insurance systems and procedures
•Proficiency in Continuous Improvement disciplines: Lean / Kaizen / Six Sigma would be an advantage
•Any prior Quality / Lean Six Sigma certifications are preferred.
•Green Belt Certified

QBE Cultural DNA

• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
•We are customer-focused
•We are technical experts
•We are inclusive
•We are fast-paced
•We are courageous
•We are accountable
•We are a team
•All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices

US Only – Disclaimer

• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Job Type

• Manager

Global Disclaimer

• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.