Job Locations:
Council Bluffs, IA, USA
USA – WI – Eau Claire
Ramsey, MN, USA
Fargo, ND, USA

Primary Details

Time Type: Full time

Worker Type: Employee

At QBE, our purpose is to give people the confidence to achieve their ambitions inside and outside of work. From development opportunities, to flexible work options and highly competitive reward and benefits packages, we understand the importance of living our values when it comes to our people.

Everything we do at QBE is underpinned by our company’s cultural elements – because we know it’s not just what we do that matters, it’s how we do it that makes the difference.

This opportunity is accountable for supporting essential process documentation, operational support and project implementation of functional and technical solutions by collaborating with business partners to gather business requirements, provide expertise and guidance and help execute plans by working with technology teams to enhance business capability, achieve results and support organizational growth.

Primary Responsibilities

• Develop implementation and improvement plans by eliciting business requirements from key stakeholders through multiple processes to identify business needs, evaluate requirements and desired outcomes, analyze gap between current and future state and recommend solutions
•Facilitate the translation of business needs into actionable processes by evaluating information gathered from multiple sources, reviewing needs analysis findings, escalating questions and clarifying issues to create, communicate and define user requirements for the development of effective solutions
•Assess, document and communicate impact of change to business and individuals by collaborating with internal and external key stakeholders to analyze information needs and functional requirements, accurately define costs, schedule timeline and evaluate interdependencies to develop business requirements documentation for key stakeholder engagement
•Collaborate with developers and subject matter experts by regularly communicating to establish the technical vision, analyze tradeoffs between usability and performance needs and gather information to meet requests within area of responsibility and achieve departmental service level agreements
•Identify and implement continuous improvement initiatives by assessing alignment of current process, program and systems to business requirements and recognizing opportunities for standardization, increased efficiency, cost reduction, increased quality and improved user experience to enhance performance of position, team and company
•Support end-users by utilizing a disciplined and systematic approach to ensure thorough understanding of user requirements, user experience and development and availability of relevant and accurate process documentation
•Assist with the identification of training requirements for assigned projects and business units by providing input to the training plan, supporting the development of training materials and participating in the training for assigned projects as required
•Participate in implementation planning by supporting the implementations for operational changes as well as assigned projects and providing leadership to ensure successful outcomes
•Identify and eliminate risks to change implementation by assisting with planning user acceptance testing, clarifying and ensuring developers understand requirements, coordinating users, executing tests, monitoring test completion, escalating issues and soliciting feedback to support accurate testing and alignment with desired outcomes
•Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

Required Education

• Bachelor’s Degree or equivalent combination of education and work experience

Required Experience

• 2 years relevant experience

Preferred Competencies/Skills

• Observe and evaluate the outcome of a business need and interpret the results and their implications
•Foresee potential obstacles and challenges, identifying root cause
•Appropriately prioritize assigned tasks to ensure timely goal achievement
•Utilize established procedures to guide decision-making
•Effectively present thoughts to influence key stakeholders to adopt innovative recommendations; collaborate with people at different levels within the organization to accomplish a common goal
•Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
•Utilize effective written and oral communication skills to share information
•Facilitate meetings supporting all phases of assigned projects, using appropriate tools and technology according to meeting objectives and attendees
•Develop and monitor strategic plans for resource acquisition as required; assist with facilitating project planning meetings as required
•Navigate organizational structure by networking and building relationships
•Understand the needs and goals of a customer and actively look for ways to meet them
•Successfully engage in multiple initiatives simultaneously
•Exhibit leadership in every day interactions.
•Work effectively under pressure; adhere to established deadlines
•Build and apply business acumen
•Adapt and be flexible in a complex, changing environment

Preferred Experience

• Business analysis, technical analysis and improvement experience
•Workday experience

Preferred Knowledge

• Basic knowledge of needs analysis best practices and procedures
•Basic knowledge of requirements management methodology
•Basic knowledge of terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts
•Current knowledge of tools and technologies relevant to the line of work
•Basic knowledge of project management principles and methodology
•Principles and concepts related to the insurance industry
•Current knowledge of the Software Development Life Cycle (SDLC) and agile management principles

QBE Cultural DNA

• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it’s not just what we do that matters, it’s how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-focused-We are technical experts-We are inclusive-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices

US Only – Travel Frequency

• Infrequent (approximately 1-4 trips annually)

US Only – Physical Demands

• General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

US Only – Disclaimer

• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Job Type

• Individual Contributor

Global Disclaimer

• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

How to Apply:

To submit your application, click “Apply” and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.