Job Locations:
UK, West London, Chiswick
Qurate Retail Group

Keeping millions of global customers engaged through entertainment 24 hours a day, seven days a week takes the insight, intelligence, and ingenuity of a global team of switched-on media professionals. We are QVC. The world’s biggest broadcaster-retailer and the 2nd largest online retailer. Always on – and on a mission to change the way the world shops

Job Description Details

  • We are currently recruiting for a Senior Total Rewards Partner, to join as part of the Europe Total Reward team, you will be responsible for the administration, design, and implementation of Total Rewards programmes for the QVC UK.  The ideal candidate would be responsible for providing day-to-day Total Reward support to internal clients, including conducting job evaluations, providing pay recommendations, providing support on department reorganisations, and answering ad hoc Total Reward queries.

    The post holder would manage annual Total Reward processes for QVC UK (including compensation review cycle, survey submissions, benefits renewals, market review, gender pay gap reporting, national minimum wage adjustments, bonus and LTI administration). Participate in global and European Total Reward projects. Innovates QVC UK’s Total Reward offering, developing new concepts, and creating business cases for Senior Management to align with market practices, UK business strategy and global Total Reward strategy. Also educates and upskills internal clients by translating complex Total Reward topics into accessible materials. Analyses and reports on uptake and usage of relevant Total Reward programmes and policies, and responsible for ensuring that all costs are managed in line with UK TR budget.

    Key accountabilities and responsibilities in this role would be:

  • Proven Total Rewards experience, preferably in retail or media industries.
  • Experience working in a complex matrix environment, acting as a standalone in the UK and partnering with all levels of team members, up to and including executive level, across all markets.
  • Experience in supporting the review and design of total reward programmes, including external analysis, creating business cases and stakeholder management.
  • Knowledge of Willis Towers Watson and Mercer job evaluation methodology.
  • Experience leading key compensation processes, including:
    • Annual compensation review cycle
    • Annual salary survey submission (Willis Towers Watson, Mercer)
    • Gender Pay Gap reporting
    • National Living Wage review
    • Bonus and LTI administration
  • Experience acting as the main point of contact for all benefits suppliers, brokers and third parties including Pension, Private Medical Insurance and Group Risk benefits.
  • Experience leading key benefits processes, including benefits implementation, negotiating annual reviews and closedowns (including internal stakeholder management.
  • Good understanding of UK regulatory and compliance-related topics (e.g., UK tax legislation, GDPR etc.).
  • Experience of budget management.
  • Experience working with a HRIS, knowledge of Workday and Pay Factors is a plus.
  • Excellent oral and written communication skills, with the ability to translate technical content into accessible communication for team member.
  • Excellent PC skills are required along with advanced working knowledge of Excel (incl. pivot tables, databases, formulas), PowerPoint, and Word.
  • High level of accuracy and attention to detail.
  • Excellent financial, maths, organization, analytical and problem-solving skills required
  • Bachelor’s Degree in Management, Economics, Finance, Human Resources or equivalent (e.g., CIPD Level 5)
  • Extensive Total Rewards experience is required. Analytical, HRIS, Consulting and/or Finance experience is a plus.

    At QVC we see it like this, you spend a third of your life in work, so work happy* Live better.

About Qurate Retail Group

Qurate Retail Group comprises seven leading retail brands — QVC, HSN, zulily, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road — all dedicated to providing a ‘third way to shop,’ beyond transactional ecommerce or traditional brick-and-mortar stores. Globally, Qurate Retail Group is #1 in video commerce, reaching approximately 370 million homes worldwide via 16 television networks and multiple ecommerce sites, social pages, mobile apps, print catalogs, and in-store destinations. Qurate Retail Group is #3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). Qurate Retail Group combines the best of retail, media and social to curate products, experiences, conversations and communities for millions of highly discerning shoppers — bringing joy, inspiration and humanity to shopping. Qurate Retail Group also curates large audiences, across multiple platforms, for thousands of brand vendors. Headquartered in West Chester, Pa., Qurate Retail Group has 27,000 team members in the U.S., the U.K., Germany, Japan, Italy, France, Poland and China. For more information, visit www.qurateretailgroup.com. Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB) includes the Qurate Retail Group portfolio of brands as well as other minority investments.


As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at [email protected] for assistance.

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