Job Locations:
United States
Salt Lake City, Utah
Chicago, Illinois
Austin, Texas

Job Description:

This position is eligible for remote work in the following states: IL / TX / WI / UT / CO”

HR Workday Operations Specialist

This position plays a critical role as a key member of Rakuten’s HR Shared Services team. this role supports requests to generate and create Workday Reports to support deep HR analytics. The position utilizes Workday HCM system to perform transactions to update and maintain HR employee data in Workday via single transactions and via mass loads using workday EIBs.  The role will handle complex to escalated employee issues, provide executive support, and perform additional HR administrative duties to support the overall HR service delivery. The ideal candidate must have experience creating EIBs and solid reporting skills using Workday.


  • Perform updates/edits to employee HR data within a Workday HCM production environment following WD business processes
  • Perform mass loads into WD using EIB process
  • Generate Workday Reports and create, use and manage standardized, adhoc, customized HR reports in Workday to include weekly headcount reports, compliance, stock grant reports, any/all other data reports to support general HR queries
  • Provides quality customer service and resolution in response to complex inquiries, incidents, elevated service inquiries or escalations made via phone, chat or e-mail from employees
  • Perform Advocacy and Executive support and provides resolution of inquiries individually or through HRIS/HRSS/COE/HR Business Partners/Vendors support
  • Analyze and compare data using tools such as Excel to draw conclusions and/or recommend courses of action
  • Utilize and work within a case management tool for handling and prioritizing requests to ensure KPI and SLA are achieved
  • Use discretion and judgment to maintain confidentiality of sensitive data
  • Ensures actions are in compliance with Company policies and procedures and to local, state, and federal employment law
  • Creates and documents processes into Desktop Procedures (DTPs), FAQs, and scripts
  • Participates in pre and post implementation activities, including SRT and UAT 
  • Shares knowledge to peers and performs other duties as assigned

Position Requirements:

  • Bachelor’s in business administration, human resources, or related experience
  • Must have experience creating EIBs in Workday using .xml, transferring requests from field into EIB templates, loading to sandbox, validating results
  • Minimum of 2 years of Workday HR (HCM module) experience performing employee changes for:  job changes, cost center, compensation, supervisory org, position, org assignments, one time payments etc.
  • Minimum of 1 year Workday Reporting experience running reports, creating custom new reports, creating workday report dashboards, smartsheets, matrix and advance reporting
  • Experience in an HR operations or HR shared services organization
  • Experience in using case tools for request handling and being accountable for SLA metrics for measuring performance
  • Exposure to payroll, total rewards, talent management, talent acquisition administration
  • Strong analytical skills, attention to detail
  • Excellent verbal and written communication and organizational skills
  • High level of empathy and customer satisfaction focus
  • Independent self-starter who can work with minimal direction
  • Must have the ability to remain focused, professional, tactful, committed to confidentiality and discrete when handling sensitive and/or confidential information
  • Ability to manage high volume workload by following standard procedures accurately and timely
  • Proficient in Microsoft Excel using pivot tables, vlookups and other Microsoft Office

Five Principles for Success

Rakuten Group has an unswerving commitment to building an egalitarian society by empowering individuals and companies to be successful in business and in life. The Five Principles for Success are designed to keep each of us on track, to ensure we make continuous progress toward our ultimate goals.

Always Improve, Always Advance

There are only two kinds of people in the world:

Best Effort people are satisfied with the status quo; when they fail, they console themselves by saying “I did my best.”

Get Things Done people are absolutely committed to reaching their goals.

With enough determination and effort—by being a Get Things Done person—you can achieve anything.

Passionately Professional

Rakuten is an organization composed of true professionals.

Real professionals in any field—whether in sports, the arts, science, business or anything else—only reach the top because they have the self-discipline to develop and improve themselves continuously.

Only by consistently working many times harder than our competitors can we consistently win.

Hypothesize Practice Validate Shikumika

Success in business depends on making and executing concrete specific action plans.

Maximize Customer Satisfaction

Rakuten is first and foremost a service company. We’re proud to serve our customers and we ceaselessly seek to improve their experience.

Speed!! Speed!! Speed!!

The internet makes the window of opportunity for every small business. Accomplish in one month what it takes other companies a year to do, because we can only win by being many times faster than our competitors.