Job Locations:
San Mateo, California
United States

Job Description:

This position is eligible for remote work in the following states: CA / NY / FL”

As an HRIS Analyst for Rakuten USA, you will assist with the day-to-day operation of Workday and peripheral systems, including but not limited to transactional support, Workday’s HRIS operational and process analysis, and problem solving in partnership with Workday teams, HRSS, and HR functional teams.  You will provides customer support through the sharing of information and data. You will serve as the end-users’ representative for the Workday platform.  

Key responsibilities:

  • Assists with the day-to-day operations and problem resolution for team members and HR Partner groups
  • Partners with the team leads to recommend appropriate changes in process/approach, including updating and creating documentation
  • Understanding of HRIS operations and experience in employee data management
  • Assists with special projects and various duties as needed
  • Engages with customers with a sense of urgency, demonstration of good verbal, listening, and writing skills across different functional disciplines
  • Supports and drives continuous improvement initiatives
  • Strong analytical skills with ability to synthesize and effectively articulate data; understand the customer situation  
  • Possesses ability to multi-task, prioritize, and meet deadlines; ability to adapt 
  • Identifies and addresses process gaps/bottlenecks
  • Works with HRIS Solutions team to identify and prioritize business process improvements
  • Modifies reports that support metrics needed for the business and provide analysis as necessary
  • Understanding and application of of Security Role Assignments
  • Understanding of and execution of Supervisory Organizational changes

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Considerable knowledge of principles and practices of Service Desk Management
  • Considerable knowledge of the Workday Platform, as well as service desk applications
  • Ability to compose and present comprehensive reports, SOP, workflow documentation, PowerPoint decks
  • Ability to effectively plan, organize and present information
  • Excellent organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Strong analytical and problem-solving skills

 Minimum Basic Qualifications and Experience:

  • Bachelor’s degree or equivalent work experience desired
  • 2+ years of Workday platform experience
  • 3+ years of HR Operations and/or HRIS Operations experience
  • partners, contract resources, and IT peers
  • Ability to work with a global perspective
  • Documentation skills including SOPs, process maps, and job aids


  • Ability to express ideas and information clearly and accurately.  Proactively and tactfully addresses concerns with others when problems persist.
  • Takes personal responsibility for evaluating and determining the best path forward when responding to a request
  • Ability to recognize and acknowledge when something is not working and make or recommend necessary changes.
  • Demonstrates respect for others by seeking to understand how one thinks about issues and perceives problems and opportunities.
  • Actively builds relationships and networks with others across organizations, working constructively across organizational boundaries despite differences in interests, perspectives and needs.
  • Recognizes opportunities and/or issues and applies analytical and creative thinking to maximize performance.

Five Principles for Success

Rakuten Group has an unswerving commitment to building an egalitarian society by empowering individuals and companies to be successful in business and in life. The Five Principles for Success are designed to keep each of us on track, to ensure we make continuous progress toward our ultimate goals.

Always Improve, Always Advance

There are only two kinds of people in the world:

Best Effort people are satisfied with the status quo; when they fail, they console themselves by saying “I did my best.”

Get Things Done people are absolutely committed to reaching their goals.

With enough determination and effort—by being a Get Things Done person—you can achieve anything.

Passionately Professional

Rakuten is an organization composed of true professionals.

Real professionals in any field—whether in sports, the arts, science, business or anything else—only reach the top because they have the self-discipline to develop and improve themselves continuously.

Only by consistently working many times harder than our competitors can we consistently win.

Hypothesize Practice Validate Shikumika

Success in business depends on making and executing concrete specific action plans.

Maximize Customer Satisfaction

Rakuten is first and foremost a service company. We’re proud to serve our customers and we ceaselessly seek to improve their experience.

Speed!! Speed!! Speed!!

The internet makes the window of opportunity for every small business. Accomplish in one month what it takes other companies a year to do, because we can only win by being many times faster than our competitors.